Since the pandemic hit in early 2020, around 42% of the American workforce now works from home (WFH). While some companies have moved to completely WFH, others have a mix of in-office and online workers.
Whichever one your business has switched to, you might be facing challenges with internal communication.
If this is the case, not to worry. In this article, we’ll show you how to improve it so you’ll encourage a healthy and positive “workplace.”
Avoid All Caps
Maybe there’s something you really want to emphasize to your company. You want to make sure they’ve definitely read it. So why not use all caps, as it’ll be eye-catching and very difficult to miss?
The thing is, all caps can be perceived as shouting. And we’re pretty sure that your employees don’t want to be shouted at!
Instead, you should utilize other formatting tools such as bold or italics to emphasize important phrases and/or sentences. This can be better for healthy internal communication.
Be Cognizant of How Your Emails Are Crafted
It’s easy to whip up internal emails from your perspective, and yours only. But to communicate effectively, you must put yourself in everyone’s shoes before hitting that “send” button. What you might read as innocuous in your point of view might be viewed completely differently by others.
For example, you might send out an email about how annoying it is to have screaming children in the back of Zoom meetings, so please keep kids out of the room when in a call.
But what you might not know is that 25% of children under 18 live with just one parent and no other adult. So these parents might be struggling to run a household singlehandedly while working remotely too. So that email can be disheartening for them.
Always take a step back to try and read email drafts from the perspective of every person in your company, even if it’s just a short one. You never know when something you’ve typed might come across in the wrong way.
You Don’t Always Have to Use Email
Just because email is more advanced technology than other methods of communication doesn’t necessarily mean you have to stick to just emails for internal communication. There are other ways to get in touch with employees and coworkers, after all.
If you need to talk about something quite serious, it might be worth picking up the phone instead of texting or emailing. It’s much more personal to speak face-to-face, but considering the tough times, phone calls can be an acceptable substitute.
Phone calls are also a great middle-ground between texting/emailing and video calls. This allows both of you a degree of privacy while still adding a personal touch.
Improve Internal Communication With Our Tips
For those who have always worried about how effective your internal communication is, we hope that this article will help you improve things. By brushing up on your communication skills, you’ll make the pandemic not as horrible to get through.
If your company would like assistance with marketing, then get in touch with us now. We’ll help your business take off successfully!
Building a brand is tricky. You want people to think of your business uniquely. Ideally, you want to create a “vibe” that not only connects you with your market but associates a specific meaning within the mind of the consumer. In order to establish such a position, this requires a synchronicity between your brand strategy, brand message, and brand appearance. In other words, you need consistency.
Once you have established an idea for your brand, you begin to actualize this by putting out a message. Who are you? What do you offer? How are you different from the competition? These are the questions your message will answer. And once you have your message — stick with it. The longer you continue to put out your unique message, the more familiar it will become to people. And the more familiar it becomes, the more you build credibility. When it comes down to it, the consumer will seek out people and services that they recognize. So it’s important to be persistent with the same message — branding doesn’t happen overnight!
Your brand appearance should be consistent with the brand message. Think about it this way — the brand message is the meaning that you desire people to associate with your brand, whereas the brand appearance is how your message is actually perceived. You want to always be working toward closing the gap between your desired perception of your brand and the consumer’s perception of your brand.
Be aware that even the subtleties of your brand have an effect on the perception of your brand! If you’re a spa business and you want to brand your business with the colors black and red, your message may not be consistent with your appearance. Black is a very mysterious color often associated with fear and insecurity and red is often associated with high energy and sometimes aggression or anger. The associations that people have with black and red are not ones that would communicate a sense of relaxation and rejuvenation — the feelings you seek from a spa. So this would be an example of a lack of consistency between brand message and brand appearance.
Matching your brand message to your brand appearance is achieved through a brand strategy. Not all methods work the same for every message. If you are going to claim to be a “local” expert, then you need to do something truly local with your look and feel. If you’re a St. Louis local for example, one strategy to accomplish this might be to associate yourself with St. Louis sports teams like the Cardinals, the Blues, or the Rams. But this particular strategy may not work if you’re claiming local expertise as a bar owner, because most bars in St. Louis already associate themselves with the St. Louis teams. So another strategy to establish your brand message of “local expertise” may be in order.
When building a brand, cohesion is also key. However it should be noted that cohesion and consistency are not the same thing. By definition, consistency is doing the same thing predictably, whereas cohesion is doing things in a way that create unity. You can be successful in positioning your brand, having cohesion between your message and your appearance, but if you aren’t consistent your brand won’t last. Cohesion establishes your brand, but consistency builds it up. If you keep changing your message, people won’t be able to keep up with who you are and they will lose interest or forget about you.
Therefore it is important to find a look and feel and stick with it. Because the more you repeat a message, the more space it takes up in a person’s mind. Consistency is key!
When it comes to marketing in 2020, you want your website optimized for your new visitors. Your website is your digital storefront. A slow-functioning site, poor user experience, or less than stellar content might as well be a dingy, unkempt shop that has your name and reputation on it.
But let’s get real—you’re busy running your business, it’s difficult to stay on top of your website – YOU WANT HELP!
Outsourcing your website managementto save yourself time may be lifesaver at this point. Freelancers (with 3+ years of references) typically can be trusted to produce the quality work you deserve, but the buck stops at you.
How To Optimize Websites Yourself
How do you optimize your website when you’re busy with clients and the thousands of other things in your business? Luckily for you, there is no shortage of tools to make it easier.
Whether you outsource your content or have it written in-house, it’s important that your content is not plagiarized. But you can hardly take the time to double-check by Googling chunks of your content line by line.
It’s a cloud-based content scanner that tells you how unique your content is, and whether or not it’s duplicated from some other content out there on the web. While the free version of Copyscape won’t scan unpublished content, the paid version allows you to scan content in draft form.
If you’re a Chrome user, you know how useful toolbar extensions can be. SEO for Chrome allows you to instantly check up on your search engine ranking compared to your competitors. You can also analyze SEO to analyze PageRank.
(Updated! Google now calls this their SEARCH CONSOLE, click to visit)This is an incredible free tool that sets you up for success when it comes to SEO. It includes very helpful features such as HTML improvements, a structured data testing tool, removes URLs, and a data highlighter. This is an especially helpful tool because it’s made by Google, the number one authority on search engine rankings.
4. Open Site Explorer (formerly SEOMoz)
This tool created by Moz offers a wide selection of optimization tools.
Some notable features include:
● Quickly finding backlinks
● Link analyzation with data demonstrating how those links can influence your ranking
● Competitor site comparison
● Free for a limited number of queries per day
5. Google Adwords Keyword Planner
This tool is the one-stop shop for figuring out what keywords you want to use. The Keyword Planner is perceptive and user-friendly, providing a rough estimate of traffic for each keyword, a mix and match keyword planning feature, and the ability to save multiple keyword lists.
Google Analytics is great for giving you insight into your website, but KISSMetrics takes it up a level. KISSMetrics gives you data on who specifically is visiting your website and taking action. This information is far more valuable and takes your insights deeper.
Have you ever wondered how a visitor’s eyes move across your web page? CrazyEgg gives you heat maps of your website that gives you insight into where your visitors click and how far down the page they scroll. This is especially helpful for determining where to place calls to action on your page.
8. Test my Site by think with Google
Did you know that most sites lose half their visitors while the site is loading? You can retain visitors simply by speeding up the load time of your site. Test my Site allows you to plug in your URL for free and gives you feedback on how fast your site is compared to others, and suggestions on how you can speed up your load time.
Sumo is software as a services (SaaS) that helps you grow website traffic and conversions. This software works effectively to build lists of leads by placing unique pop-ups and share buttons in optimal locations on your pages. Sumo also features heat maps and real-time visitor analytics.
Don’t get caught with a less-than-optimized website when your customer visits. Take advantage of these tools, especially the free ones. If the ones listed above don’t fit your fancy, there are a plethora of other tools out there to improve your website.
Did you know that Google gets over 63,000 searches per second? It’s such a popular search engine that people all over the world are familiar with it.
But while so many people frequently use Google (and other search engines), very few actually understand how it works.
Are you curious about the mystery behind search engines? Then let us demystify it for you here! Read on to find out how search engines work so the cryptic fog can be lifted, once and for all.
How Search Engines Work
When you type something into your search bar, it seems like Google magically pulls up results in an instant. But there’s so much going on behind the scenes!
Essentially,sophisticated algorithms were developed to quickly analyze both the relevancy and quality of websites. There are a number of factors that go into this, including things like content quality and page loading speeds.
This analysis is done through web crawlers (spiders or bots), which crawl, or review the content on sites. Then, the search engines index these sites.
In the end, a website is basically given an overall score. This determines how sites rank on search engine results pages (SERPs).
What Is SEO?
“SEO” stands for “search engine optimization.” This is a process where you purposely tweak your website to please search engines when they crawl your website.
For example, let’s say your customers love to search “comfortable shoes” as a keyword. This means that you’d optimize your website for “comfortable shoes” so when someone enters that keyword, your website will rank as highly as possible.
SEO and Marketing
Now you might be thinking: what does SEO have to do with marketing? Plenty!
Over 25% of people click the first Google search result. And on that first page, the 2nd site listed will get 3 times more clicks than the 6th. Lastly, websites on just the 2nd page of Google SERPs get under 1% for their clickthrough rate (CTR).
As you can see, it’s absolutely vital that your company’s website ranks on the first page and in the top positions if possible. If not, then you risk users not even becoming aware of your brand.
If you can’t get customers into the first step of the marketing funnel (awareness), then it’s going to be a real struggle getting them all the way through to the purchase phase.
So it’s essential that you get SEO right for marketing. Or else you risk losing out to your competition.
Harness the Power of SEO
Now that you know how search engines work, hopefully, this has cleared things up for you.
As you can see, there’s great power in SEO, so if you’re not already doing it, you’re definitely missing out. So we’d highly recommend implementing a good SEO strategy so your business shoots to the top of SERPs and sets you up for success!
Did you know that 90% of consumers haven’t made their mind about a brand before they start searching? This means your online presence and how you market your business is key to your company’s success.
But you can’t just go about marketing at a whim. You need to have strategic planning to really see things pay off.
Need some help? Then here are some of the top marketing goals for 2021 to help your marketing plan along.
Create a Strategic Marketing Plan
This might sound obvious, but you need to create a strategic 2021 marketing plan that works for your organization. What works for the business next door won’t necessarily work for you, after all.
Take a step back and look at what you wish to achieve, how you want to go about it, and what your marketing budget is (more on this later). From there, you can
Have a Good Social Media Presence
Around 51% of the world’s population uses social media. If your brand doesn’t even have a single social media account, then it’s safe to say that you’re missing out on a ton of potential business.
But it’s simply not enough just to have social media accounts. Today’s consumer expects to interact with brands online whenever they need to.
So you need to make sure you’re there for consumers. Because of this, you might want to consider investing in a social media manager for your company. Not only can they maintain a good social media presence for you, but they’ll also help grow your reputation through various marketing strategies up their sleeves.
Upgrade Your Website If Needed
Graphic design is always changing. Not to mention, search engine optimization (SEO) is as well.
Has it been a while since you’ve even looked over your website? Then it might be time to either touch it up or do a complete overhaul.
It might be best to leave this in the hands of marketing specialists like CommCore Marketing. We can manage your website from conception to completion!
Evaluate Spend From Last Year
Marketing spend is always a tender subject. In most cases, marketing teams never have enough and have to do their best with what they have.
Sit down and take a look at where your marketing spend went last year. If needed you should reallocate them to other areas, especially if they’re lacking.
Otherwise, you can discuss with your team where they felt funding was lacking. Together, you can come up with a more cost-efficient marketing strategy for the upcoming year.
Use Our Tips for Your Marketing Plan
After reading this article, you now have a fantastic way to go about your marketing plan. With our tips, you’re sure to set your company up for success for not only 2021, but for many years to come as well!
Since the novel coronavirus rocked the world in early 2020, it’s had a profound effect everywhere. And here in the US, we’re nowhere near quashing the virus, with over 387,000 new cases just in a span of 7 days from October 12th to the 19th. It’s clear that things won’t go back to normal for a very long time.
This pandemic has changed how we do everything, including networking. If you’re wondering how to network in a time of social distancing, then read on.
Do Video Conferencing
Of course, the number one thing everyone’s been doing to safely network nowadays is video conferencing. More specifically, everyone’s using Zoom; daily meeting counts shot up from just 10 million in December 2019 to 200 million in March 2020 and then 300 million in April.
Video conferencing allows you and everyone else involved to see and converse with one another without being in the same room. this is highly convenient, but as expected, people are starting to become bored of Zoom meetings. You probably are too.
Below are some other fun ways you can successfully network in these uncertain times.
Host a Virtual Event
If you’re a small business, you might struggle to get your products and services out to your desired audience, even before the pandemic hit. A great way to showcase what you have to offer and network at the same time is to host a virtual event.
For instance, if you sell wines, you can hold a virtual wine tasting event. Send interested participants some of your product (wine, in this case), and then have a casual livestream. Those who are interested in hearing more afterward (whether they’re distributors or clients) can then reach out.
Virtual events are a fantastic way of showing off what you have to offer, plus it’s interactive, which makes it much more interesting and fun.
You can also scale down virtual events and have one-on-ones, such as virtual coffee meetings. Make it as close to the real thing by actually making a cup of java before you sit down for your call.
Reach Out on Social Media
Social media is a huge thing for today’s society, and it’s not going anywhere, pandemic or not. Most are more casual platforms, so feel free to jump into conversations to present a more fun side of your brand.
Most allow you to attach media to your messages, so don’t be afraid to take things to another level with pictures and videos. This can help ensure that you make a lasting impression.
Network in Safe but Fun Ways During the Pandemic
After reading this article, you now have several ways to network in safe but fun ways during the pandemic. Whether it’s hosting a virtual event, having a virtual coffee meeting, or reaching out on social media, you’re sure to grow your network. Not only will you find more people to collaborate with, but your brand will also become better known!
Social media is one of the biggest parts of our modern lives. Nearly 70 percent of Americans have a Facebook account. On top of this, some of us use Twitter, Snapchat, Instagram, and more: what will social media in the future look like?
This is an important question to ask as social media isn’t all fun and games. Social media marketing is a vital part of marketing for many businesses, too.
In this guide, we’ll take a look at a few different ideas of what future social media will look like and work like. Are you ready to jump into the future with us? Then read on!
Social Media In the Future: More Videos
Countless numbers of people already engage with brands’ videos on social media. This will become even more popular in the future as mobile internet speeds improve and video becomes even more accessible.
We can also expect to see more brands using live videos in their marketing, especially to promote events such as conventions or conferences.
We’ve all heard of social media influencers. People like Kylie Jenner and Selena Gomez but the future of social media marketing will also depend on microinfluencers. These are people with smaller follower counts of around 10K, who can reach more targeted niches.
They can also target groups of people who don’t follow traditional influencers and at a lower cost, too.
Virtual Reality and Augmented Reality Will Be Commonplace
We’ve already seen augmented reality in some of our apps. Google Translate’s ability to translate printed text it finds in images is one example. In the future, social media platforms will have to take advantage of augmented reality too.
This will be great for companies: for instance, clothes stores could allow people to model clothes without having to order them first, all from within social media apps.
Virtual reality will also become popular as technology becomes more accessible. For instance, a small virtual reality headset would allow people to chat with friends and family as though they were really there.
We’ll Be Able to Shop From Our Social Media
Instead of having to go to a company’s website if we want to buy from them, we’ll soon be able to buy directly from within social media. We could soon be saving payment information to our social media profiles and buying with the tap of a thumb, without ever leaving our timeline.
Customer Service Will Be Social Media-Focussed
It’s already possible to get in touch with brands through social media, yet many still rely on traditional online chat services or customer service phone lines. In the future, customer service needs will be met via social media, first as an alternative, then alone.
How We Can Help
We’re experts in marketing and can help you achieve your social media marketing goals and help you adapt to changing technology. For more information about our services and pricing, get in touch with us!
The IMF’s World Economic Outlook report for April 2020 indicates we’re heading into an economic crisis like no other. These are uncertain times and any business that plans to survive will need to work hard, and smart, to differentiate themselves and get people to open their wallets.
News Fatigue and What That Means For You
News fatigue is a real phenomenon, and it’s something that affects almost everyone. Even if you’re a marketer in your day job, you still buy products, watch the news, and talk to people. Are you sick of hearing about certain world events? If so, your customers are too! Swiss communications company Mitto surveyed 7,000 consumers and found that 41% of them wanted brands to talk about something other than the coronavirus. Many consumers are watching less news and focusing more on upbeat entertainment. As a marketer, if you’ve traditionally followed the newsworthy topics of the day, it’s time to switch things up and be more upbeat.
Finding a New, Stronger Message
We’re entering a period of global economic uncertainty and that’s scary for brands and for their prospective customers too. Make your brand stand out by offering uplifting, inspirational and entertaining content.
This isn’t the first economic downturn we’ve suffered recently. Many people working in marketing today were around in the years surrounding the 2008 housing collapse. The lessons that marketers learned then were clear:
Traditional Marketing Segments Don’t Apply
Forget the customer types you learned about in marketing classes. In tough times customers fall into other categories – those who are feeling the recession (and can’t spend), those who are waiting it out (and can be persuaded to spend where necessary), and those who are well off, or are just living for today. Market to reality, not to some outdated profiles.
People Prioritize Expenses
When people’s wallets are under stress they prioritize expenses more carefully – there are essentials, justifiable treats, postponable luxuries, and expendables. If your product is in one of the “nice to have” categories, how can you move it into one of the first two?
When you’re on budget and you have a bit more time to focus on marketing, there are several things you can do to grow your business’s reach.
Outsource if you don’t have the time:
It’s easy to get caught up in work for our clients, so wouldn’t it be easier to have someone else do our own marketing work? Hiring in someone to do those odd jobs that we don’t quite have the time to do is a great way to get things done. College students and recent graduates are great candidates for this type of work because they are eager to gain experience and eager to make money. Basic marketing does not require a lot of experience therefore you don’t need to hire someone who will cost you an arm and a leg. And, younger people are already adept at using technology and social media.
Focus on Social Media:
In this day and age, it is absolutely imperative to have a web presence. Nearly everything is done online now, so if you can’t be found on the web, it’s as if you don’t exist. Three of the most important social media outlets to be on are Facebook, Twitter, and LinkedIn.
Facebook is such a multi-faceted network that allows people, businesses, organizations, events, news, and campaigns to be followed and interacted with. You want to be not only on Facebook but active. Even the smallest interactions on Facebook remind people that you are there, and that has far more impact than not being online at all.
Twitter is as close to live-action social media as we can get right now. In 140 characters, we deliver a message to the world. It’s short, sweet, and constantly flowing. It allows businesses to interact directly with people in its market and vice versa. Your presence on Twitter means that you really exist in this moment and you’re ready to do business.
LinkedIn is less common-people oriented, and more professional-oriented. This is the kind of social networking you want to do in order to maintain business relationships and find new business connections. People don’t necessarily always remember your business, but they will remember you.
Create a professional quality brand identity:
It is important to always be checking up on how your brand is being perceived. Is it being perceived positively? Is it being perceived the way you want it to be perceived? Is it even on anyone’s radar? To get your brand bumping around people’s heads, you need a logo. A visual to represent your business is important because it’s an immediate and easy association to your business. Ask yourself what you want people to remember about your business and how you can represent that in a logo. Another classic way to get your brand out there is by printing business cards. You will want a design that’s easy to read and includes your logo, name, business, phone number(s), website address, email address, and physical address (if applicable). Don’t leave off your email! The less information you provide, the harder it will be to contact you and the less people will be motivated to use your business.
Marketing is all about building a presence, relationships, and drumming up business. The only way your business will grow is if you make an effort to reach out!
PPC stands for pay-per-click. It’s a form of online advertising where advertisers pay a fee each time their ad is clicked on. This method of advertising is essentially a way to buy visits to your site rather than to generate traffic organically.
Some of the most common PPC ads show up on search engine results pages. You can probably recall Googling something and the first couple of results that show up are labeled as sponsored ads. Those are PPC ads.
You might be thinking that there’s not much point in paying for ads when you can use SEO and drive substantial traffic organically. But research shows that people click on Google ads over organic search results at a ratio of nearly 2 to 1 (WordStream Research, 2019).
Advertisers will bid on ad placement within a search engine’s sponsored links so that when someone searches a particular keyword relating to their business, that advertiser’s sponsored ad will pop up as one of the first results. The number one search engine in the world runs its own ad business to manage bids. You may have heard of it…
Google Adwords runs a PPC advertising system and it has almost become an art. Adwords select “winners” of these ad bids to get the top spots on search results based not only on the highest bidder but the quality and relevance of keywords and ad campaigns.
Google Adwords determines the quality of keywords with a Quality Score. With Google, the Quality Score actually matters more than your bid, because Google is more concerned about user experience than maximizing profit. A Quality Score is calculated by the relevance of your keywords and the quality of your landing page.
Keywords must be well-researched so that bids on ad placement are worthwhile. It’s best to create lists of keywords, and then group these keywords based on what the goal of an ad is on said keywords.
Google will look at your keyword lists and determine how relevant they are based on the content of your ads and your site. So your research has to be exhaustive. Don’t think about just the common search terms people may use relevant to your products or services, but also very specific, less searched phrases particular to your niche.
Keep in mind that more commonly search terms will be more expensive to bid on, while specific, long-tail searches will be less expensive. Don’t rule out bidding on those either. And don’t just do your keyword research once. People and searches are always changing, so your keyword lists need to be continuously refined.
Landing Page Quality
A landing page is simply the page a user ends up on after clicking your ad. This is the final step in generating a lead from a search engine, so the content of your landing page must be specifically tailored to the search query that leads the user to click on your ad.
The content of this page must have a persuasive call-to-action. Landing pages should make the user feel like it was worthwhile to click on your ad. Google takes this into account when calculating your Quality Score.
…and whoever gets the highest Ad Rank wins the ad auction!
PPC for You
So, now you understand a little more about how PPC ads work, and how Google determines who gets the best ad placement on search pages. Consider maximizing your web traffic by bidding on PPC ads. The keywords you choose and your landing page content are the most important factors in getting the best ad placement, even if you’re not the highest bidder!
To say the last few weeks haven’t affected all of us both personally and professionally would be a disservice to our families and businesses. We want to reassure you that we are here for you and remind you of the importance to stay engaged with your clients – even online.
It may be your gut instinct to preserve your business by making cuts to your budget – particularly in marketing. However, studies of recent recessions have shown that businesses that refocus spending outperformed businesses that made sweeping cuts. Businesses that take a more progressive approach to spend during recessions have higher profitability and come out of recessions ahead of their competition.
That’s why it’s so critical to not direct funds away from marketing, but instead, reallocate funding into marketing. When we work together we can ensure that your sales and marketing efforts will not only continue but potentially thrive and lead to a greater chance of success when this time of crisis passes.
Here are some suggestions we have for continuing to reach your customers during the pandemic:
1. Be Easy to Find Online
There are currently more people online than there are people in their cars or walking around outside. Eyeballs are on screens. It’s never been more important to be searchable online.
Now is not the time to be hidden online. You should have:
An updated websitewith information about how your business is handling COVID-19
It’s not just to remind your customers that your business is still here and needs support, it’s an opportunity to show your audience real empathy. Never has been there a more ideal time to stand out in the marketplace by showing sensitivity and consideration toward people.
Show the people behind the business – staying at home, managing social isolation just like everyone else. Show how you care and how you’re helping – maybe by doing charitable acts or
fundraising. You can promote these good deeds on social media to build your brand. This will resonate with people and they will remember when this pandemic passes and money can flow more freely again.
3. Focus on SEO & Online Reviews
During the very few times many of us leave our homes, we want to stay close by to get food and supplies. Using SEO strategies to optimize your website can help put you closer to the top of the list of search results when people are making location-based searches.
Additionally, now is a great time to accumulate positive online reviews. If you can provide great service during a time of crisis, you can prove the best of your business’s reputation. Ask past customers and, especially, customers you serve during this time to leave you a review either on Google or Facebook.
4. Be Flexible & Connect in Uncertain Times
Nobody really knows what’s going to happen with how COVID-19 plays out and how much it will affect the economy so it’s imperative to remain flexible and fluid with your business during these times. Stay in touch with your customers – via email, social media, snail mail, website, or otherwise – and let them know how you’re adapting your business during these times. For example, if you’re a restaurant – delivery or curbside pick-up. Or if you’re a consultation-based buisness– online meetings only. Let your network know how you’re handling the changes as they come.
5. Use the Downtime to Finish To-Do Lists
Now that we’re restricted to working from home and have reclaimed some time from daily commutes back and forth to the office, it’s likely you have some extra time. Now is a great time to address those marketing to-do list items that have been sitting on the backburner.
We need to stay relevant and top of mind with our clients, especially when the dust settles from this coronavirus pandemic. This disruption will not last forever and we can still reach clients via email, social media, website, and snail-mail. Simply stated virtual is now our reality, but content is still king! As you know, the content that you present becomes your voice. Please reach out to CommCore Marketing if you need assistance with marketing during these uncertain times. Our thoughts go out to all of those affected by this crisis, please take good care of yourself and your family.
Let’s be real. “Always Be Closing” (ABC) selling is not a nice way to sell to people.
What is ABC Selling?
This is a sales method that’s been made famous for decades thanks to a 1983 play called “Glengarry Glen Ross” where four real estate agents readily engage in a number of illegal and unethical acts in order to sell unsavory real estate to innocent prospective buyers.
The movie version came out in 1992 and produced this famous scene with Alec Baldwin that’s had salespeople everywhere uttering the phrase “always be closing” ever since:
Once you know this sales method originated from a play about unethical selling, it’s kind of appalling to think that it’s been applied as a sales philosophy in real businesses for years now.
Why ABC Selling Isn’t Effective Anymore
Sales “experts” have actually published books about this and why it works. But since the coming of the Information Age and the power it has given buyers in the marketplace, ABC selling is simply not a viable method for salespeople anymore. Yet salespeople still continue to use it today, attempting to use buyers as means to a profitable ends.
Nowadays, that’s just not effective. Salespeople that come into a sale with the mindset that they will continuously push the sale forward until they’ve closed it are the salespeople who get ignored. These are the salespeople you roll your eyes at or feel uncomfortable around because you get that feeling that you’re being pushed into buying.
Telemarketers are the token example of ABC selling. Think about the calls you’ve gotten in the middle of the day insisting you pause your work so you can listen to their long-winded sales pitch. Think about how these people seldom listen to your concerns, because they’re too busy pushing on through their worn-out sales script.
You immediately get the feeling from these people that they don’t care about you at all. They only care about making a sale. That’s when you’re ready to hang up on them and avoid telemarketers forever more.
It’s not just telemarketers. There are pushy salespeople in your email inbox and in person too. But no matter where you experience these salespeople, you don’t want to engage with them because they make you feel used. They make you feel like just a piece of capital to gain, rather than a human being.
I’m speaking from the buyer’s perspective because, as salespeople, it’s crucial for us to sympathize with the buyer. After all, buyers are people too.
Alternatives to the ABC Sales Method
This is why salespeople need to seek alternatives to the apathetic ABC sales method. Here are three effective alternatives to connecting with prospective buyers in the sales process:
1. Seek to Solve a Problem for the Prospect
We as salespeople need to dump the idea of “selling” to the customer. Instead, we should think of ourselves as guides to helping the customer buy.
This means recognizing that buyers are out there with problems that can be solved with your solution. But it also means recognizing that there are buyers whose problems do not align with the solutions you’re providing.
You can’t help everybody. Nor should you. Why? Because trying to solve somebody’s problem that isn’t a good fit with your solution is a waste of your time and resources. Qualified leads are key to making sales. The qualification of these leads is simply identifying if you have the right solution to a prospect’s problem or not.
With the ABC method, the buyer’s problems are rarely, if ever, taken into consideration. But this needs to be a priority. Neither buyers nor salespeople want their time wasted, so why press on with a solution if it doesn’t solve the problem?
You, the salesperson, and the buyer should be working together to solve a problem. Being mindful of this will make all the difference in finding qualified leads.
There’s no need to over-complicate things. Think about it from the buyer’s perspective. Put yourself in their shoes. Seek first to understand. If you form a connection with a prospect and actively listen to all their concerns, you will be able to not only more efficiently qualify your leads, but also better frame your proposal in a way that builds upon those concerns.
2. Meet Your Prospect Where They Are
The modern digital sales funnel has three stages:
First people become aware of your business or brand, that’s the top of the funnel where the most people are. A portion of those people in the “Awareness” stage move to the “Consideration” stage where a prospective customer engages a little more deeply with your brand to consider buying. They may spend more time on your website, reading your content, scrolling on your social media feeds, or calling to get a quote. When a prospective moves to the “Decision” stage, they decide to make a purchase from you and you engage them further to maintain their loyalty and lifetime value.
It sounds simple, yet so many salespeople fail to consider this process. Not every buyer and salesperson comes into contact at the top of the funnel, either. Every buyer is at a different place in their journey.
And this is where the ABC method fails: ABC starts with awareness then ploughs through to decision allowing little to no consideration and little engagement afterwards. It’s a very one-and-done type of sales method, and has no regard for a buyer’s prior knowledge.
So this really requires a deeper understanding of where your prospect is in their journey, meeting them wherever they are, and acting as a guide throughout the rest of journey down the funnel.
Most prospects will be at the awareness stage. At this point in the journey, the buyer wants to be educated about a solution to a problem. They need to be provided some sort of knowledge and value so that you as the salesperson are seen as a credible and source for value. At this stage in the funnel, you’ll want to provide relevant value through content and social media marketing as touch points.
However, some prospects you come into contact with will be farther down the funnel and will have more knowledge about the solutions you’re providing than those in the awareness stage of the funnel. Out of respect for the knowledge that the prospect already has, you will meet them at the consideration stage.
Those prospects at the consideration stage are warm leads so the touch points you will provide them will be nurturing— through newsletters, blog content, landing pages, and sales copy in ads or emails.
The prospects who have made it far enough down the funnel that they’re ready to make a decision are the people who you should be looking to close sales with. The touch points these prospects need are calls to action.
Once you’ve closed the sale, that’s where the ABC sales method stops. But you have to keep in touch with these customers. Not only do you want them to buy from you again but you want them to share their experience with their friends, family, and associates.
Touchpoints of engagement post sale include:
Public Relations and Reputation
Instead of thinking of sales as a mechanical series of actions that you do to customers, you should think of it as a series of responses to your customers needs and requirements— actions that you do for your customers.
Every step into the funnel is like a mini-close. If you come in with the right touch point at the right time for the right prospect, the sale will be an afterthought.
3. Customize Your Sales Process
Sales and dating have a lot in common. Every prospect is going to move through the sales process differently, and to be successful with sales you need to be able to respect that.
Some will want to take it slow while others are comfortable making the decision to buy more quickly. Just because you as the salesperson may be experienced in moving through the sales process does not mean that the buyer is too. It’s a big mistake to assume that every potential buyer you meet will be the right fit and move the same way through the sales process
As any person who’s dating to build a relationship, a salesperson should be flexible enough to allow the buyer some room to let the sales process play out.
It’s not comfortable for you as the salesperson either to put the pressure on to make a sale, so just don’t do it! By giving up control of the buying process and allowing them to come to you when they want more information, you’re acting as a helpful guide rather than a sleazy salesperson.
Side-note: This doesn’t mean you as the salesperson are obligated to let prospects run the show. You, unlike the prospect, have successfully sold this product or service many times before and they don’t know how the structured process(es) will get them the solution they need.
Work with your prospect to understand their decision making process and then use that information to sell. Like any human being, prospects need to feel like they’re being heard and respected. Forcing a cookie-cutter sales process on them just won’t work.
Crafting an individualized buyer-focused message is key to moving prospects through the funnel in a way that’s most likely to maximize sales.
The ABC sales method isn’t going to cut it anymore. It’s a waste of time, resources, and energy, it inhibits profitable growth, and is a disrespectful way to sell.
Focus on being a helpful guide to a buyer rather than a salesperson. Seek to be someone who provides solutions at the right time, in the right way, to the right person. Meet your prospects where they are in their buyer’s journey and guide them in a way that works for them as individuals. With these more attentive approaches, you set yourself up for sales success.
Email has been a staple of business communication since the turn of the millennium. It’s great for ongoing business, keeping a record of conversations in writing, and reaching someone in a less interruptive way than a phone call.
It’s predicted that email use worldwide will top 3 billion by the year 2020 (The Radicati Group, 2016).
More people are expected this year to have email access than access to adequate water sanitation. Times are a-changing indeed.
With the increasing prevalence of email as a form of professional communication in our lives, it’s important to discuss etiquette— and not just for the sake of etiquette itself.
Think about how many emails you get a day. Think about how saturated your inbox is and how you have trained yourself over time to prioritize the emails you read.
I bet you have a system, whether consciously or not, for reading your incoming emails. And I bet there are senders whose emails you enjoy reading more than others— or even take more seriously than others.
For how much email has served the human race in the past two decades, it would really be a shame for everything we’ve established as effective communication to crumble away because we let professional email etiquette get away from us.
You do not want to be that person whose work emails are not taken seriously because you’ve gotten sloppy with etiquette.
For the sake of maintaining the sanctity of effective email communication as we know it, here’s a list of 13 things to avoid when it comes to sending emails.
1. Don’t Be Impersonal
It can get difficult, particularly when sending an email to more than one person, to address the recipients by name– especially when you’re not sure what to call somebody. It’s always a good idea to name the person you are speaking to because business is always more pleasant when it’s personalized.
If you aren’t sure whether to address the recipient by their first name or last name, consider what you would call them in a face-to-face conversation. It’s okay to be informal by using a first name if your relationship with this person is more informal.
2. Don’t Neglect Consideration of your Reader
Always know who your email recipient is. There is no one-size-fits-all style for email communication, just like there is no one-size-fits-all style for face-to-face conversation. Don’t let your communication run wild just because it feels like you’re sending a message out into the void rather than directly to someone’s face. Every person is different and so is their tone, writing style, and relationship to you. Study your past email exchanges so that you can understand their writing habits. For example, if you communicate with someone who keeps emails brief and to-the-point, they could be very busy. So you don’t want to add a lot of fluff to your emails if you can sense that the recipient is trying to keep things direct and brief. On the other hand, if you are writing to someone who is very detail-oriented and doesn’t mind longer email exchanges, you might want to be a bit wordier. You must adapt your email writing to the recipient’s tone and style of writing.
3. Don’t Send Without Proofreading
We’re all guilty of clicking send on an email too quickly, only to realize we’ve misspelled something, forgot to mention something, or didn’t attach a document. Grammatical mistakes are also common but easy to avoid if you read back over what you’ve written. Be sure to proofread all of your emails before sending them out. Taking the extra time to do this is worth it. To keep yourself from accidentally hitting send too quickly, just wait to add the email address in the recipient field until you’ve proofread the email— and then make sure you’ve spelled the email address right.
Some additional tips:
Download the Grammarly browser plugin and have your text automatically proofread as you write.
Make use of the “Unsend” feature on Gmail – which allows you an opportunity to unsend an email you just sent. But hurry, you only have a few seconds!
4. Don’t Send Long-Winded Messages
It can be very frustrating to open up an email during your busy workday only to find multiple paragraphs of text you now have to read through and respond to. Chances are, if it’s really long, it might not even be read. Don’t add unnecessary fluff to your emails. Just get right to the point and keep it brief. This is a much more effective way to communicate, and you’ll find you get responses back much quicker when you keep the text of your email concise. “But what if I have a lot I need to communicate to a recipient?” you might ask. You can always create a separate document with a more lengthy message and attach it to your email. Then you can ask the recipient to read the document when they have a chance and won’t have to scroll through line by line to find the most pertinent information in your message.
5. Don’t Email When You’re Not You
The great thing about written communication is that we can take our time to craft well-written responses and not get swept up by the emotions that can occur in the present moment. The not-so-great thing about written communication is that if we choose to write when we are upset, angry, or otherwise hijacked by an emotion that isn’t representative of our calm selves, then it’s captured in that text— forever. Always take the time to calm down before you send an email.
6. Don’t Email Sensitive Material
Email is a really convenient method of communicating but it is not your personal and private messenger service. In other words, don’t send personal or private content that you wouldn’t want your boss to see— especially on your work email. Emails can all too easily be saved and forwarded. It’s best just to keep your work email limited to work communication. There are plenty of other private messaging services you can use to send your more sensitive or personal information to your work buddies. Skype, WhatsApp, Facebook Messenger, your regular text messaging service— take your pick. Just play it safe and keep this talk off of your work email.
7. Don’t Send Messages in ALL CAPS
If you haven’t figured out this one by now, allow me to tell you: STOP USING ALL CAPS, IT JUST LOOKS LIKE YELLING. There isn’t another reason you would use all caps to communicate other than to come off as yelling. And yelling has no place in the professional world. If you really someone to read something, communicate it without all caps.
8. Don’t Use Excessive Exclamation Marks!!!!!!!!
This is the same point as all caps— it comes off as yelling. Plus, adding any more than one exclamation mark onto the end of any statement in a professional context is just unnecessary. Seldom should you be using exclamation mark in work emails, much less multiple in a row. Use exclamation marks sparingly in professional emails.
9. Don’t Abbreviate
Abbreviating was a little more acceptable back when everyone started to use text messaging before T9 and Autocorrect came around. But there’s no reason to continue abbreviating now when we have technology that will complete words for us. Abbreviating is now seen as a lazy way to type and makes the abbreviator look unprofessional.
10. Don’t Neglect the Subject Line
It’s good email practice to inform the recipient of the topic of your email by noting it in the subject line. It also creates more motivation to open the email. Subject lines (along with the sender’s name) are the email equivalent of screening phone calls. Let’s be honest, there’s a hierarchy of importance when it comes to emails. If you leave the subject line blank or write a poor subject line, your email might get passed over. This is another reason why proofreading comes in handy.
11. Be Careful with the Reply All Button
Keeping people in the loop is good, but sometimes it’s not totally necessary to continue an email chain with every person that was sent the original email. It’s annoying to keep getting emails that don’t involve you because recipients keep clicking reply
all. Consider who your response is for specifically and send it to those people only. No need to further clutter people’s inboxes with information that they don’t need.
In the end, we’re all guilty of making mistakes when it comes to professional email etiquette. But it’s important to try your best to avoid these professional email no-nos. These tips should help you keep you communicating efficiently and professionally in your emails.
It sounds great. Doesn’t it? You’re going to make a resolution to take your business or life to the next level and this is going to be the year you stick with it. You tell yourself over and over, “2020 will be the year I buckle down and make it happen.”
Believe it or not, this is a recipe for resolution disaster. If you make a resolution just because it’s tradition you’re setting yourself up for failure.
80% of New Year’s resolutions fail by February. Goals to make more money, lose weight, or double sales don’t fail because you have no willpower or you didn’t want it bad enough. They fail because randomly setting a goal and trying to force yourself to buckle down and do what you need to do is a terrible approach.
It takes an understanding of psychology and biology to give yourself the best chance of reaching a challenging goal.
The Right Way to Think about Willpower
Willpower is not about using the brute strength of your mind to turn into a robot focused only on accomplishing one thing.
Believe it or not, willpower works very much like a muscle. Before you take on a big goal, you need to strengthen your willpower muscle and give it the fuel it needs.
To whip your willpower into shape, you first need to find out just how strong your willpower muscle is.
When thinking about how strong your willpower is, be realistic. There are many studies out there showing that folks who think they have the strongest willpower are often the first to give in or fall short.
Let’s take a moment to make sure we’re all on the same page. Being realistic with your willpower does not mean you should beat yourself up by focusing on every time you came up short on a goal.
The trick is to be realistic but kind to yourself. What we say about ourselves shapes the way we think and the actions we take. If you continually tell yourself you are not good at something you will perform poorly.
Study after study shows what we say to ourselves has a direct impact on what happens in our life.
It’s best to be aware of your challenges, but still, speak to yourself in a kind and gentle manner.
If you’ve discovered your willpower muscle is a little out of shape, don’t give up. Willpower is controlled by the brain’s prefrontal cortex. Like any other muscle willpower can be built up with some simple exercises.
Boost Your Willpower by Putting it to Work
One of the best ways to build your willpower is by creating small, but routine habits.
A keystone habit is a habit that causes you to feel successful and that success flows over into other aspects of our life.
If you commit to the routine of going to the gym even once or twice a week, you may realize that it’s easier for you to stay organized or you no longer spend hours on YouTube procrastinating with cat videos.
Developing the routine of going to the gym is a keystone habit that will likely cause you to be more disciplined and focused in other areas of your life.
Prayer, Meditation, or Quiet Time
Setting aside five minutes every day to pray, meditate, or just reflect peacefully before you start your day or take on a new challenge can help you make your willpower muscle bigger and stronger.
Even if you just take a few minutes to reflect before a big meeting you should notice a difference in your focus and performance.
Knockout Your Biggest Willpower Challenges Early
Willpower aficionado, Roy Baumeister believes willpower is a limited resource, and for most people it is typically at its highest point early in the day.
As you go through your day, try to pay attention to when your energy and willpower are at their highest points. You may find certain times of the day work better for accomplishing certain tasks. Use this willpower cheat to tackle the toughest tasks on your to do list.
To-Do List Done Right
The to-do list is a simple and incredibly helpful tool. But, most people wind up shooting their productivity in the foot because they take a completely wrong approach when creating a to-do list.
There is a natural tendency to dump everything we feel like we need to get done onto a to-do list. Even though, it may make you feel better to write down everything you need to do this is actually the exact opposite of what you should be doing.
A to-do list done right involves asking yourself one question. “If I could only get one thing done today what should it be?” Add this item to your list. If you will realistically have enough time and energy when you’re done with this task ask yourself the question again.
Keep going until you have a realistic to-do list made up of the most important activities in your life.
Be honest with yourself. Be realistic about what you have the time and energy to accomplish. Otherwise, you’re just setting yourself up for failure.
Put a Time Limit on Tasks
If You’re Trying to Tackle a big Project that can’t be completed in one sitting break it down into manageable chunks or give yourself a time limit for each part of the project.
Let’s say, you’re trying to paint your house. There’s almost no way you can pick the whole house in one go-round. The best way to put a project this big on your to-do list is to tell yourself you are going to finish painting one room or you will paint for an hour.
Having a definite end to the items on your to-do list allows you the chance to finish your day successfully.
Proper Sleep and a Healthy Diet
The quality of our sleep and what we eat is literally what fuels our brain. You wouldn’t try to drive across the country in a worn-out car with an empty gas tank. You need to take the same approach when fueling up your brain and body to conquer the challenges of your day.
Check out this list of 10 everyday foods that will help you keep your willpower reserves on full.
We live in a busy world, and most of us seem to be getting busier by the day. As we try to cram more into each day, it can be tempting to skip out on sleeping. This would be a big willpower mistake. Study after study has shown that lack of sleep and low quality sleepwill crush your willpower and overall health.
In general, it’s a good idea to try and get between 7-9 hours of sleep each night. But, if you feel rundown or you find yourself wondering if you’re giving enough rest, here are some basic rules you might want to follow.
Have you had less than six hours of sleep in a 24 hour period?
Did you get less than 12 hours of sleep in the past 48 hours?
Have you been up for longer than you have slept in the past two days? (You’ve been up for 16 hours but you’ve only slept for 7 hours in the past two days)
These are just rules-of-thumb. But, these three can give you a quick idea of whether you’re getting enough of sleep or not.
There is no magic bullet to magically turn the life you have into the life you want. But there are small things we can get in the habit of doing to increase our willpower and help us build the life we deserve.
The short answer to this question is: As often as it’s worth updating.
Your next question is probably: what’s worth updating?
When you run a business, there are always changes being made, whether it be new products or services, news about your company, new tips, new staff, or industry news. Ideally, you would like to update your users as often as these changes happen. But that’s just not practical or possible.
So instead, we suggest you try to make updates once a month. This goal is far more manageable for most people. Now you may be wondering—why should I update that often?
Let Your Users Know That Your Website is Alive and Active
Imagine you pass a store every day and you never see any activity there, so you’re not sure if the store is open or not. Would you be compelled to buy something from there? Probably not.
It’s the same with websites, but even more so because websites are like virtual storefronts. You want to keep your website fresh so people know it’s active and being used, rather than just being there.
Good for SEO
Search engines favor new content. In fact, Google will look at your website more often as you update it and take this into account when ranking you. Google, like its users, doesn’t like stale content either.
More updates mean more pages to index. More pages to index mean a better chance at boosting your SEO.
Updating your content is also great for increasing your authority because with more content comes more activity and therefore links into and around your site. And as we know from our article What is SEO? quality link building means more authority and higher rankings on search engines.
Good for Social Media
Sometimes it can be difficult to come up with content to share on social media. It can also be easy to forget that the ultimate goal of using social media for your business is to drive traffic to your website.
So when you make updates to your website regularly, you add fuel to your social media promotions. Updated content on your website means new content for your social media and new reasons for people to visit your site.
Key to Successful Content Marketing
Content is king. It’s key to having good SEO, it’s key to establishing expertise in your industry, and it’s key to remaining relevant online.
You always want to be creating new or repurposed content for your users, because content means value. The more content you create, the more value you offer.
So with this in mind, it’s almost a no-brainer that you need to make regular updates to your website. It’s not just for keeping things fresh for your users and for Google, but for the sake of your marketing efforts.
If you keep offering value to users, they’re more likely to return to your website to get more value, share your content, subscribe or sign up, buy your products or services, and recommend your business.
Don’t underestimate the power of good content. And don’t let your website suffocate from stale content.
It’s Not an Easy Answer
So the long answer to how often you should update your website is that it really depends on your industry, your resources, your time management, and how often you have changes worth the update.
All in all, it’s more important to consider why we update content rather than how often. There isn’t some secret formula for the timing of updating content. There’s no doubt that updating your website should be made regular. But that regularity is up to you. However regularly you decide to update your website, try to commit to it.
We all know that Facebook is the king of social media. As of the end of 2016, Facebook had 2.41 billion monthly active users (Statista, 2019). That isn’t anything to scoff at.
When you have a pool of over two-sevenths of the human population to reach out to at your fingertips, it’s really a no-brainer that you need to be showing up on Facebook.
Facebook is free, the advertising on this platform is cheap, and it’s easier to implement customized features on Facebook like running a small e-commerce shop or running contests than it is to implement on your website.
If your business doesn’t have a Facebook page, it’s time to get one set up. Here’s how to do it…
Creating a Facebook Page
Making a Facebook page requires you to have a personal Facebook profile. As the creator of that page, you can interact as the business— so no need to worry about your personal information mixing with the business page. They are two separate identities.
So the first step (once you have a personal Facebook profile) is to go to the Pages header on the left side navigation menu. Next, you will click Create a Page in the upper right-hand corner.
Facebook then gives you six categories to choose from to identify the type of page you are creating:
After you select one of these options, you’ll get a list of fields— category, business name, address, phone number. Fill in all these fields then click Get Started.
Facebook will then walk you through all the sections to complete for your business page. You are always able to skip a section and finish it later. But do make sure that you fill out the About Me section, a profile picture for your page, and your website just to start.
We would also recommend you add categories that relate to your business (in the 1. About section). Facebook has its own page ranking system and adding categories will help your page come up more in relevant Facebook searches.
With this in mind, it is also to your advantage to the 4. Preferred Page Audience section because this will further refine who your page will display in front of the most. You can select relevant locations, age, genders, interests, and languages as they relate to your business.
After completing these sections, unless you are running the page alone, you will want to select admins. You can select admins by going to Settings in the upper right-hand corner of the page then clicking Page Roles on the left-hand side menu.
Under the heading Assign a New Page Role, you will notice when clicking on the drop-down menu that there are more page roles than just admins.
You can select from six different page roles and there are descriptions under the entry field bar for each. Remember to add someone to the page with a role, they must either be your friend on Facebook or you must add them by email. Only add people you trust!
Once you have completed these steps, your business page will be ready to go.
To further manage your page, go to Settings (top right-hand corner) and then the Edit Page button (left-hand side menu). From there you can change the template of your Facebook page, adjust the settings of your page’s tabs, or add a tab.
There are plenty of ways to customize your page, just using Facebook’s settings. So be sure to go through and familiarize yourself with all the different settings.
For more information and guidance for setting up a Facebook page, visit here, or CommCore Marketing can help you get your Facebook Business Page up and running!
The answer to this question is not an easy one. Unfortunately, there is just no cookie-cutter strategy for how frequently you should blog.
However, there are several points to keep in mind when seeking success with your blog…
You Have to Build a Reader Base
As a new blog, you will have to put some time into the content. Blogging is not a “build it and they will come” type of industry.
The internet is saturated with content, and you have to work to get your voice heard and noticed. Presence is key– let the internet know you are here and you have something of value to offer.
If you are starting out, you can post anywhere from once per month to a few times per month. This way, you are committed to getting your blog out there but not stressing yourself out.
If you’re running a more established blog, you have more flexibility. You can post once a day, a few times a week, once a week, or occasionally.
In any case, you will want to stay consistent with your output. The more content you put up, the easier it is for you to be discovered and for people to engage with you. Consistency helps hold people’s focus.
It’s About Quality, Not Quantity
What matters more than how much content you put out is the quality of content you put out.
Why do people come to read your blog in the first place? Because they are seeking some sort of value. It’s not of any concern to your readers how much content you’re publishing if it doesn’t offer something of substance.
Quality content is what generates engagement. Quality content is what generates leads.
Remember that the purpose of content marketing is to offer value and demonstrate expertise to your target market. This can only be accomplished if your content is delivering that purpose.
Blog Strategically, Not Just Frequently
Sure, blogging with some sort of frequency is important. If you consider that your content is your product, you will want to keep offering it so you keep people coming back. The success of content is measured in views, engagement, shares, and links. You need to keep this in mind as you dedicate time to your blog. It’s not always about creating a new product– or content –it’s about driving up those metrics.
One in ten blog posts is compounding, meaning that organic searches increase its traffic over time (HubSpot, 2016). And over its lifetime, one compounding blog post creates as much traffic as six decaying posts (HubSpot, 2016). Because of this, HubSpot dedicates time to update their old posts to capitalize on this traffic trend. So blog success isn’t necessarily dependent on your posting frequency, but more so the strategy you use to drive traffic.
Also keep in mind that the more content you publish, the more search engines will notice and the more you will have to work with. But at the same time, you don’t want to publish so much that you burn your readers or yourself out. The strategy is key in blogging.
Pro tip: Make use of guest bloggers, who can provide great content for you on your blog and freshen things up for your readers.
What is the Major Source for Your Blog Traffic?
Search engines, social media, or direct traffic? What source gets you the most traffic?
Search engines favor longer-form, quality articles. If they’re really good pieces they will continue to rank in search engines. If you get the majority of traffic from search engines, you can get away with posting less.
Social media, on the other hand, is far more demanding. If you get most of your traffic from social networks, you will need to be posting at a higher frequency. And that content is typically better if it’s short-form, in listicle format.
If you get most of your traffic from email subscribers, your frequency will fall in between posting to please search engines and posting to please social.
All of the most successful blogs have experimented with the frequency of their posting at one time or another in order to understand what schedule best suits their audience.
We strongly encourage you to do the same. Every blog is unique and what will work best for each blog is unique as well.
Every blog is different, but every blog must produce quality content if it has any hope at succeeding. Quality will always win over quantity. The strategy is more important than just frequency.
Bear in mind the source of your traffic when considering the frequency, but embrace that the internet is a fickle being and experimentation is the best approach to learning what works best for your blog.
This month we are featuring a guest blogger! I met with a new friend, Tom Jenkins a few months ago and we started talking about the value and importance of having a positive mindset and outlook on life, this directly helps us overcome obstacles in our lives and is beneficial to us in the workforce if we simply have a good outlook on life and the day-to-day challenges that we face. I really like what he has to say and wanted to share it with you, too!
We’ve all heard the phrase million-dollar idea. Truth be told, most ideas are worth far less than a million dollars. In fact, most ideas are not worth very much at all. Ideas are great, but what separates the most successful business people or entrepreneurs from the rest of the pack is execution.
Jeff Bezos is the man behind Amazon. Amazon is crushing the retail world because they offer an extraordinarily wide variety of products, low prices, and fast shipping. Products people want, at low prices with quick shipping is not a novel idea. Almost anyone can tell you if you can launch a website that checks these three boxes you are going to be a big success.
Why Mindset Is so Important
Jeff Bezos built one of the most successful businesses of all time because he believed he had what it took to be successful. He knew if he chased his dream relentlessly he would be a success.
If this sounds like just another overly simplified success story, go to Relentless.com and see where that takes you.
Our mindset truly is our most important tool. This may sound like just another line from a self-help book out of the bargain bin at your local bookstore.
Changing your mindset doesn’t require changing your entire life. It’s a simple matter of consistently taking small steps to change your thought processes.
The concept of changing your behavior by changing your thoughts and feelings is a psychological principle known as cognitive behavioral therapy.
Cognitive behavioral therapy may seem like a complex psychological principle only used by practitioners with advanced degrees. However, cognitive behavioral therapy in its simplest form can be used by everyday folks to change their thoughts and actions.
The first step in the process is to identify your negative or harmful thoughts. Once you discover what thoughts are holding you back, you can begin to take simple steps to overcome or reverse those thought processes and move yourself to a more positive frame of mind.
Changing your mindset to do away with harmful thoughts does not necessarily require laying on a couch and sharing your deepest, darkest inner thoughts with a therapist. There are several simple exercises you can do on your own to develop positive ways of thinking and begin achieving more positive accomplishments every single day.
Three Ways to Improve Your Mindset in Five Minutes a Day
Setting aside five minutes a day every day for two weeks can put you on the path to developing a truly life-changing mindset. Can you spare five minutes a day for a more positive mindset?
Taking a few minutes every day to put the thoughts in your mind on paper may not seem like something that could ultimately change your life. But, journaling helps you to process your thoughts and emotions. It allows you to bring clarity to a cluttered mind.
Many of us may be inclined to think we have all the clarity we need or that our mind does not have clutter. As an entrepreneur or corporate athlete, you no doubt have a lot on your mind. Between work, personal goals, and family obligations our lives are much more complicated and demanding then we may first imagine.
If you think journaling isn’t for you, consider trying it for just a few minutes a day for two weeks. If journaling is not beneficial you have lost nothing but a few minutes of your week, and you will most likely learn at least one valuable thing about yourself.
An affirmation is anything we repeat to ourselves out loud, in our minds, or through the written word. It has been proven we become what we think about most of the time.
The Reticular Activating System takes things that we repeat to ourselves and makes them part of our identity. It does not matter if these statements are positive or negative.
if we continually tell ourselves we have what it takes to be a top performer in our company our brain will naturally build being a top performer into our subconscious identity. Our subconscious brain accounts for 90% of our total brain activity. This is why repeating affirmations until they become part of our subconscious is an incredibly effective tool for changing our mindset.
Meditation helps to change the neurological pathways in our brain that deal with anxiety. As a result, regular meditation helps to reduce our feelings of anxiety.
Studies have found those who meditate regularly can essentially rewire the brain to make them feel more focused, positive and content. Regularly meditating has also been shown to boost the immune system.
It doesn’t matter whether you’re climbing the corporate ladder or an entrepreneur. Regardless of what path you’re on, our careers seem to be more and more demanding. Increasing your ability to remain positive, stay focused, and be content could be an absolute game-changer when it comes to what you are able to accomplish at work.
Meditation doesn’t require a yoga studio or fancy equipment. You can develop an extraordinarily helpful meditation practice by simply trying out a few techniques in a quiet room. Here is a wonderful guide onfinding the right meditation technique.
[St. Louis, MO, August 15, 2019] CommCore Marketing, a certified Woman-Owned Business, announced its 5th anniversary as a marketing services business.
CommCore Marketing was founded by Laura DeVries in 2014 after spending 20 years in marketing for many businesses. Laura received her Bachelor of Arts degree from Webster University and her Master of Business Administration from Fontbonne University. She then moved onto working for several businesses in the area including a Fortune 500 company. After moving on to start her own marketing firm in 2014, Laura hired on three team members to expand her services to include project and brand management, online and social media marketing, content marketing, offline marketing, graphic design, and website maintenance.
Since founding CommCore Marketing, Laura and her team have assisted over 150 businesses in the greater St. Charles and St. Louis areas to improve their marketing, sales, and brand awareness. CommCore Marketing has also grown a strong reputation in the St. Charles community through Laura who is a 2018 Graduate of Vision St. Charles County Leadership, Board of Director for both the Cottleville/Weldon Springs Chamber of Commerce and Vision St. Charles, a member of the O’Fallon Chamber of Commerce, and a founding member of the Protégé mentorship program.
While Laura excels at increasing sales and brand awareness, and creating successful marketing campaigns and websites, her skilled all-women team enable CommCore Marketing to provide much more to their clients. Anya Overmann, a St. Louis native and freelance writer, is the Content and Social Media Manager. Madison Bowlds, who comes from Evansville, Indiana, is the Marketing Coordinator and provides help with ad campaigns and Krista Von Holten originally from Paola, Kansas serves as the Projects & Graphic Design Coordinator.
“Never in my wildest dreams did I ever think that a business idea that was considered twelve years before CommCore Marketing’s inception would grow to be what it is today. We have a great team in place that provides consistent, professional marketing support to a host of industries and clients. We are so thankful for the numerous referrals and support from our community, clients, and friends and for the advice over the past five years. We are looking forward to great things in the future and the next five years in business.”
A lot of B2B (Business-to-Business) businesses struggle with social media. And B2Bs have really been lagging behind B2Cs (Business-to-Consumer) when it comes to adopting social media for effective marketing use. But guess what B2Bs? You have consumers too!
If your B2B business hasn’t identified your consumers, and the people who make decisions to narrow your target, it’s time to kick it into gear. Once you’ve determined who you’re trying to reach, your social media strategy can be executed.
Let’s go through six tips for achieving social media success for your B2B business.
1. Create Content Worth Reading and Distribute it Wisely
First of all, any business– B2B or not –should be creating content to be relevant. It’s crucial to market your industry expertise and distinguish your brand’s value.
According to the 2016 Demand Gen Report, 96% of B2B buyers want content with more input from industry thought leaders. So if you’re not focusing on the creation of your content around thought leadership, you’re missing a massive hole that nearly every B2B buyer is asking you to fill.
If anything, you should be focusing your efforts on educating other businesses about why they need your product or service and how to use the product or service. Educating B2B buyers about problems they didn’t know they had can go a long way because these are problems, of course, that your product or service will fix.
Social media is a great way to get that content out there to other businesses. It’s important to note, though, that not all content is created equal, and you have to be careful about what content you decide to post where.
For example, some blog posts are better designed for the LinkedIn community, but rich media– meaning photos, videos, and other interactive media –are more fitting for Facebook or Instagram. Always keep in consideration that each social network has a different culture and preferred content formats, so posting the same content across platforms is not a good strategy.
Instead, adapt your messaging to align with the social channel in order to optimize engagement.
2. Build Your Brand Awareness by Being Where Businesses Connect
While you’re taking a moment to consider how to adapt your content for social, also consider who you’re adapting it for. Businesses began using social in the first place to build brand awareness, but optimal brand awareness comes from considering who you to know your business.
B2Bs have buyer persona and want to get qualified leads to conversions, like B2Cs. And just like B2Cs, B2Bs need to consider where their buyers like to spend time online.
LinkedIn is the best and most obvious solution for B2Bs looking to build awareness and promote content. It’s truly a professional’s social network. Sharing articles and commenting on one another’s work is a great way to start conversations with members of other companies and get them interested in your brand.
You might be thinking that LinkedIn is the only social platform that works for B2Bs, but it’s not true! It may be the best for lead generation, but if your buyers have presence on other networks, you will want to consider adding those to your social strategy.
Twitter, for example, is a good place to strike up conversation for lead generation. And given that a presence on Google+ can do wonders for your SEO, it’s great for any kind of content.
Salesforce also gets creative on Facebook, not focusing solely on selling their product but on making posts that their audience can relate to:
So while having a presence on LinkedIn is a necessity for B2Bs, also step out into the other networks where you have buyers and find ways to creatively connect with your audience.
3. Get Social and Build Relationships
Speaking of connecting with your audience, a major part of your social strategy should be being social. We’re all about content marketing here, but nothing can replace the relationships you build through social media.
According to HubSpot, 14% of all lead generation for B2Bs is driven by social media, and the numbers are probably higher for those who place a high focus on LinkedIn.
Social media has given B2Bs a glorious opportunity to build trust and grow relationships with potential buyers. Speaking with leads, answering their questions, and demonstrating real value will build real connections with people and companies that will transform acquisitions on social media into conversions.
It’s important to note that this relationship-building takes time and no amount of strategizing on social can push it forward any faster. You have to put the time and effort into actually be social on social media before you can reap the benefits of the business relationships you’ve built.
4. Advertise on Social Media
Social advertising provides an exceptional opportunity to stay in front of a qualified and relevant audience on their favorite networks.
According to a 2016 Regalix study, over two-thirds of B2B marketers worldwide devote dollars to social media advertising.
As a B2B, you definitely want to be getting your name out there via social ads. Even if you’re still skeptical of the ROI on social media for B2Bs, you’re losing traction that you don’t advertise on social while you’re competitors are getting the leg up.
5. Supplement your Social Following with a Healthy Dose of Email
As you build your following on social, it’s a good idea to support engagement and activity with some good ole’ fashioned email. Some marketers believe that email is dying out, but this isn’t so.
In actuality, 79% of B2B marketers credit email as the most effective distribution channel for demand lead generation efforts. (Content Marketing Institute, 2018).
So B2B marketers should really be supplementing their social strategy with email. This can be accomplished a few different ways:
Incentivizing your email recipients to join your social channels by offering promotions only available on social
Sending monthly newsletters of your best blog content
Directing them to your social channels by promoting contests or giveaways
Your email recipients need to know what’s in it for them for following you on social, so make sure you make that information clear in your email marketing.
6. Retarget on Social
Your followers may fit your buyer persona to a tee, but just may not be ready to buy yet. Retargeting your followers on social media can help convert them into paying customers— or at the very least get you at the top of mind.
By placing a retargeting code on your blog and landing pages directed from your social media, you can keep out in front of everyone who’s interested in your content.
It also can be helpful to retarget in the form of social ads. Maybe a potential buyer of yours got close to the sale but didn’t complete it. You can put specific ads out in front of this buyer to keep that purchase in his mind. Facebook is especially good at this.
Social media marketing is not just for B2Cs– it’s time to leave that mindset behind. Social can and does work for B2Bs if done correctly and creatively. Be sure to wisely choose the social networks you use (always prioritize LinkedIn), focus on building trust and relationships through engagement, and turn out worthwhile content. Social ads and retargeting efforts are always a good idea, and supplementing your social with email marketing is an assured way to grow your following.
If you’re asking this question, chances are you might think social media is just a passing trend or a buzzword used to please young people. You might think the benefits of social media are debatable and not worth your time or resources.
Allow us to explain why social media is really a must.
In 2018, a whopping 97% of marketers were participating in social media. (Lyfe Marketing, 2018). 3.2 billion people use social media worldwide (Awario, 2018) – that’s almost half of the world’s population!
This is without a doubt a significant statistic, and to dismiss it as a passing trend is far too hasty – and quite honestly foolish.
Here are several reasons why you should absolutely be involved in social media:
Social media is all about pull marketing. Pull marketing is designed to attract customers by offering relevant and valuable content to the target audience in optimal positioning.
This, as opposed to push marketing which pushes the marketing out in front of anyone, is a far more strategic, considerate, and meaningful way to market. In other words, pull marketing is more impactful because the customer finds and chooses you based on the value you provide.
Social media allows users to choose what they see. This offers a huge opportunity to marketers, and this is why it’s become so integral to business – with the right positioning your marketing efforts via social media will work wonders.
Search engines are the most iconic of pull marketing tools. Chances are you’re already aware that you want to have a good ranking on search engines in order to get more web traffic.
It’s also true that if you have more presence on social media, your search engine rankings will be improved. Google knows that strong brands use social media and will reflect this in its rankings. It validates your brand as legitimate and trustworthy.
If you’re putting effort into ranking well on search engines, it’s really hurting you if you don’t have an active presence on social media.
Increased Conversion Rates
Social media has proven to give business higher conversion rates. Businesses on social media are almost humanized because of the way they are able to interact with people. It’s truly a place
where brands can act like people and it feels more like person-to-person contact than person-to-business.
In fact, social media has a 100% higher lead-to-close rate than outbound marketing (HubSpot, 2017).
Having a higher number of social media followers tends to prove your social worth— people see your brand as more credible and trustworthy and therefore are more motivated to do business with you.
Social media marketing is far less expensive than any traditional marketing costs. Advertising on television, radio, or in print can cost a huge portion of your budget. But organic social media use is free.
84% of marketers found as little as six hours of effort per week was enough to generate increased traffic (HubSpot, 2014). That’s just a little over one hour per business day to start seeing increased results.
Paid promotion on social media is relatively inexpensive too, and easy to use.
Incredible Customer Service Tool
Because social media is all about connection, every interaction you have on social media is a chance to showcase your customer service publicly. It’s incredibly easy for people to offer you feedback, and each time you have the chance to respond is an opportunity to show you care about your customers.
Social media adds such a personal touch to a business that people actually enjoy interacting with businesses in this way.
Your Competition is on Social Media
With 97% of marketers on social media in 2018, if you aren’t on social media now, your competition definitely is. And you are seriously missing out. Your competitors will have a real leg up on you if you’re absent from social media. However, if they aren’t on social media, this is a huge opportunity for you to seize.
Don’t delay, get yourself on social media! The longer you wait, the more leads you will miss.
Back when ranking on search engines was the main motivator for content marketing, marketers were all about written content.
Now it’s all about video. In fact, almost 50% of internet users look for videos related to a product or service before visiting a store. So there’s a reason that every single major media platform is becoming video focused…
Facebook users consume 100 million hours of video every day (TechCrunch, 2016)
82% of Twitter users watch video content on the platform (Twitter, 2015)
45% of marketers plan to add YouTube to their content strategy into the next year (HubSpot, 2018)
45% of people watch more than an hour of Facebook or YouTube videos a week. (HubSpot, 2016)
When Instagram introduced videos, more than 5 million were shared in 24 hours (AdWeek, 2013)
Video will represent 82% of all IP traffic in 2021. (Business Insider, 2017)
When it comes down to it, video just offers a whole different level of connection to your audience. But there are deeper reasons beyond just jumping on the video marketing trend that are of benefit to businesses.
If you haven’t started using video as a part of your marketing strategy yet, here are four reasons why you should.
1. Video Educates
Here’s the thing about inbound marketing: it all starts with awareness and education.
After the awareness stage of the A.C.E. funnel, buyers want to learn more. And what do you typically do when you want to learn more? You hit up Google. But are most people more likely to read an article about it or watch a video?
According to Pearson Prentice Hall, 65% of the population consists of visual learners.
The overwhelming majority actively seek out video visuals to educate themselves. Don’t get me wrong, I’m all about creating an awesome blog, but the statistics speak for themselves. The video format is simply where most people seek value.
So it’s really silly not to give the people what they want— which is videos. I talk a lot about social distribution and how to get your value out there. Video is indisputably pertinent to distributing value.
If you want people to be educated by what you have to offer, then put it in a video.
2. Video Earns and Retains Audience Attention
55% of people consume video content thoroughly (HubSpot, 2016).
We at The Modern Marketer have discussed how short the average attention span when it comes to reading articles. Most people only read about 1/5 to 1/3 of an article. So that being said, and considering the statistic above, you would think capturing attention with video marketing is a breeze, right?
Just because you create videos doesn’t mean people will pay attention. Just like with written content, it doesn’t mean you can simply create it and people will flock to engage with it. Millions of videos are being uploaded every day, so there’s a lot of competition to consider.
Content is still king. You have to go deeper to provide value that’s worth people’s attention. You have to earn that attention still.
The best strategy for grabbing that attention through video is to create it consistently. You still want to be providing value that your audience wants to see, but by keeping it up consistently you can engage people at different angles and perspectives and effectively cut through the competition.
Consistency will always be key with the content you put out in any context. But video is especially crucial to invest in consistently because of the ROI. 51.9% of marketing professionals worldwide name video as the type of content with the best ROI (Adobe, 2015).
So the benefits of video really do pay off. You just have to be able to consistently deliver that value.
3. The Most Intimate Form of Marketing
Video is by far the most intimate of all contextual formats. Through what other medium do you have the opportunity to be as raw, transparent, and upfront as you can be with video (particularly live video)? Certainly not through written content.
Marketing is all about storytelling. Video goes beyond just the intimacy of showing an audience your body language and the way you speak. It teaches people how you think.
That aspect of video is perhaps the most significant benefit of all. If you’re on the path of thought leadership, this is the best format to really put your brain on display and show people some of the deepest value you have to offer.
And over time as your thoughts change and evolve, this will reflect in your videos. People get to see your story play out in front of them.
Your growth as a brand and as a person is so well documented in video that if you lost everything tomorrow— your audience, your clients, your advocates —you have an entire archive of your digital assets there to provide value.
Video truly personifies who you are as a brand and documents your story well beyond any other format.
4. Video Gives You a Reputation for Wisdom
No matter where you are in business, whether you’re just starting up, you’ve been in business for years, or maybe you haven’t even started yet— you have an idea.
Putting that idea out there is an integral step to brand awareness, right? So when you put that idea out there through video format, you’re presenting an opportunity to demonstrate to an audience a type of value that is very seldom replicated: wisdom.
But it doesn’t come right away, and it doesn’t come to everyone. Everyone can talk a big game. Everyone can call shots and miss. But if you really, truly know what you’re talking about you can amaze people by speaking your vision into existence.
Value can also be heightened in videos when you speak about a trend. People always want to hear about the latest thing and what it will do for them. It doesn’t matter what industry you’re in. People always want the latest information.
That relevant value does wonders for your reputation and adds value to your brand as a whole through wisdom.
If you haven’t been convinced yet that video marketing is for you, then you’re making a big mistake. Marketers who use video grow revenue 49% faster than non-video users (Aberdeen, 2015).
Don’t hesitate to include video into your marketing strategy: no matter your industry, video has the opportunity to impart value and heighten your marketing game like nothing else.
When it comes to branding, it’s critical to be consistent wherever you promote your brand. Both online and offline, your promotional efforts have to align with each other to be effective. Wherever your business has a presence, your brand identity needs to be clear.
When searching on the internet, people are not thinking of going offline to discover more about your brand, so neither should you. Your website is the ideal platform online to create a brand image with continuity so that any user who comes across it knows exactly who you are.
But how exactly does one create a lasting brand identity on a website that can also be leveraged offline? Here are five tips that will guide you in unifying your branding identity.
1. Branding Identity Basics: Your Logo, Typography, & Colors
If you haven’t already branded your business with a set of colors to use and a brand logo, this is the first thing you should do. You may not think it’s a priority, but these visual factors play a strong role in keeping your brand lodged in the minds of viewers.
First things first: your logo. If you haven’t already, get a logo designed ASAP. There is no shortage of graphic designers who are willing to help you design a logo. Then be sure your logo is on every material you put out as a business– your website pages, business cards, letterheads, etc. When you pick your brand colors, you need to consider that each color has psychological impacts. Red tends to convey feelings of excitement or intensity while gray gives off feelings of balance and calm. Do some research into the meanings of each color and decide from there which colors communicate the feelings you want to be associated with your brand.
Then– stick with the colors you pick. This will help reinforce your brand in a potential buyer’s mind. When you’re not consistent with color schemes, your brand becomes less memorable.
2. Use Language that Aligns with Your Brand
Your brand voice is incredibly important. Just like with your brand colors, you need to use language that speaks to your ideal buyer and client base. If you’re not sure what
language to use with the people you want to reach, start by considering how you want your brand to feel to your audience.
Write down a list of words and pick just three that you want to use for the base of your brand in the form of text. Here are just a few ideas:
What words jump out as ones that would work with your brand? If you’re a lawyer, you probably wouldn’t want to choose “fun, trendy, and laid-back.” These words might fit with a bowling alley brand, but a law office might be better off using words like “formal, informative, and dedicated.”
Brainstorm your list using words that could apply to your brand. You can find a list of more brand voice descriptors here. Then consider the tone and description of your voice. Will you use slang or formal language? Will you use long-winded sentences or short, pithy sentences?
These are all things to consider before writing content for your brand. Language is important in conveying your identity.
3. Use Relevant Imagery
Images you use on your website or any other materials your business puts out there must be high-resolution and quality, however, these are not the only factors you need to consider when selecting images for your website.
A picture really is worth a thousand words (or more). With that consideration, put yourself in your audience’s shoes. Someone viewing your website, social media profiles, or brick-and-mortar business wants a real glimpse into the brand that they’re researching.
Many brands choose imagery as if it’s just a checkbox on a list of how to create a good brand. These images are often stock images that are vaguely related to the brand. But
why would you use imagery that’s open for public use to describe your brand– a brand that you want to position as unique?
You need to use original imagery that truly describes your brand and gives viewers an idea of what you’re like. Include images of your staff, your products, and services, your office. All of these original and unique images communicate a sense of trustworthiness to viewers because it’s more transparent and authentic.
4. The Essential Branding Info
Many businesses neglect to make use of this opportunity to distinguish themselves from others in their industry. No matter what your brand does, you should always have a page on your website describing who you are and what your brand values are. This is the chance to get explicit about your brand mission and vision and drive home what makes your brand unique as compared to your competitors.
Once you have that information on your site, you can use the same verbiage on social media, at networking events, and on marketing materials to uniquely position your brand.
This may not seem like it belongs in a discussion about branding, but it’s imperative to connect the dots between branding and business. If a person who wants to reach out to your business cannot find contact information, your brand is in serious trouble. You’re a business; you want people contacting you! Make sure anyone who goes out of their way to find how to contact you can do so easily. Include as many contact methods as possible: phone, email, physical address, hours of operation, etc.
5. Get Social
Many brands think of social media as a to-do item on a list to be a successful business. But social media is not just a nice addition to your brand– it’s an extension of your brand.
Think of it this way: there are more eyes on social media sites than there are on your website or inside your store. Instead of leveraging people off of social media, engage them directly where their attention is. Your social accounts should be just as active as you are in your business.
Be sure to link all of your social accounts to your site and make it easy for people to find your various social channels when they’re on your website. Social media should be a big part of your branding strategy.
The key to brand unity is to be sure to be consistent with your logo, brand colors, language, and imagery you use. Make it as easy as possible for people to learn about who you are, and make it easy for them to engage you where they’re already giving their attention. Want more guidance on unifying your brand’s identity? Reach out to CommCore Marketing today!
There is plenty to get confused about when it comes to navigating social media marketing. Afterall, social media is still fairly new in the world of marketing.
But there are some basic, yet important, things you will want to avoid when it comes to social media marketing— particularly if you want to make the most of your time, efforts, and money.
Here are several things to avoid and, more importantly, how to avoid them:
Not Knowing Your Target Audience
This is the biggest mistake when getting started on social media. It’s really the biggest mistake you could make when getting into marketing, period.
It is crucial to know who you are aiming to sell your products or services to, even if it’s a broad market.
Here are some questions to help you draw up a clear picture of your target audience:
How old is your ideal customer?
Where do they live?
What do they do?
Are they part of a family?
What kind of income do they have?
What are their interests?
Be sure to do your research first!
Jumping In Without a Plan
This is a common mistake and is often due to the pressure for businesses to get on social media. The consequence is a seemingly purposeless profile, which will likely become a dud in mere weeks of its launch. While your business should have a presence on social media, you need to have goals, intent, and strategies in mind before you get started.
Make a plan. Keep in mind that social media is a time investment, and you will need either a team or a very dedicated and consistent person to manage interactions on any platforms on which you choose to operate.
Not Committing to Social Media Long Term
Many businesses are hyped up right after the launch of their new social media. But in a couple months, they either forget about posting or become discouraged with the lack of success from the page.
It’s easy to get discouraged with social media— it’s a time commitment after all, and success doesn’t just happen after day one.
Instead, you must invest in and dedicate energy to it. The results are slow at first but the longer you commit, the more results you will see. Take at least 10 to 20 minutes each day to manage your social media accounts– responding to messages and comments, engaging with other pages, and generally being present are all parts of this management.
Too Much Automation
Having a program do your social media posting for you seems ideal, right? Wrong.
Many businesses make the mistake of having every blog post automatically post to social media or having the same exact content post to more than one platform (like Facebook posting to Twitter, or Twitter to Facebook).
Each social media platform has its own language, format, and context. So posting the same exact thing to Facebook and Twitter is a waste. Users can almost immediately pick out an automated, thoughtless post as opposed to one that was posted with thoughtful intent.
Be careful with allowing apps to update your social media with blog posts. It can get spammy very quickly if you’re not careful. Know the difference between automation and scheduling.
No Lead Generation Strategy
Social media is great, but if you don’t have some sort of strategy in place that drives traffic to your website or blog, you’re really missing the point of social media marketing altogether.
You don’t want to waste time and energy building a following and not get any customers out of it.
Always provide a call to action!
Not Posting Enough
Going to a Facebook page and seeing that they haven’t posted in months is one of the most discouraging things to see as a user.
Maybe you’re busy and don’t have enough time to post on social media. But you need to be posting. Make time to sit down and schedule the posts ahead of time, or delegate this task to someone else.
There’s no definitive minimum for posting, but it’s a good goal to post at least a few times a week.
Posting Too Much
On the flip side, posting too much is also an incredibly off-putting behavior. Spamming your page with loads of posts is a great way to get your business page blocked or have your posts hidden.
Each platform is different in terms of what’s considered “too much” but you should definitely not exceed five posts per day on Facebook or 15 posts per day on Twitter.
Be sure to also spread out your posting. Do some research on social media insights to find the best times to post.
Overloading with Social Media
There are so many social media sites out there nowadays— Facebook, Twitter, Instagram, Google+, YouTube, Pinterest, the list goes on and on.
The worst thing you can do is try to have a presence on all of them. You will spread yourself far too thin, and will totally overwhelm yourself.
Focus on one platform to master. Just one to start! Facebook is the most ideal in getting started in social media marketing.
Don’t get caught making any of these mistakes! Do your research, plan ahead, and stay focused.
This is actually not a new term, as entrepreneurs and the like have been using it for decades to describe the measurable success of marketing and advertising.
Before there were established metrics for digital marketing, anyone could claim themselves as a “digital marketing guru” and sell desperate business people a variety of un-measurable methods of digital marketing.
That era was like the Wild West– self-acclaimed gurus were essentially scamming businesses, just hauling in money without any real knowledge of what they were doing… because no one really knew what they were doing when it came to marketing online without any way to track or measure it.
Fortunately, that era has passed and we now have far more ability to measure the success of our digital marketing efforts as well as a wealth of data to support the marketing choices we make. But…
Measuring Digital Marketing Can Be Difficult
Nobody wants to, or should, throw their money at digital marketing without being able to later evaluate the ROI. Yet despite improved metrics, businesses still experience difficulty when it comes to measuring ROI as it relates to digital marketing.
90% of global marketers are not trained to calculate ROI and 80% struggle with being able to properly demonstrate to their management the business effectiveness of their spending, campaigns, and activities (The Fournaise Marketing Group, 2014).
Between content marketing and SEO, social media marketing, and online ads, it can all get tricky to track. This is in part due to the fact that we try to track our digital marketing with the same traditional methods that we use to track traditional marketing– like TV ads, radio, newspaper, etc.
There are far more factors involved in digital marketing and it can get very confusing when trying to measure the new ways with the old methods.
A Simpler Measurement
It’s far easier to measure ROI for digital marketing by calculating the revenue to cost of marketing ratio.
For a good ROI ratio, we recommend 5:1. This means that for every one dollar spent on marketing, you yield five dollars in sales.
What should count into this ratio?
Cost of content production
Social media ad campaigns
Cost of outside marketing and ad agencies
Measuring in terms of a ratio makes it far easier to determine whether your digital marketing efforts are worth the cost or not. If you only make a 2:1 ratio, for example, you’re only really breaking even. In that case, your efforts might not be worth it.
That being said, not every marketing effort can be measured perfectly. Oftentimes content can generate leads months after the content is published. With this in mind, you can see how this might be difficult to track.
This is why the ratio is ideal for measurement. It’s ongoing, it’s all-encompassing, and it’s simple.
There Are Tools to Help You
You don’t have to stress over measuring your ROI. Analytics software and software programs like HubSpot, Marketo, and Google Analytics all provide tools for you to more easily measure ROI more efficiently.
So create an ROI ratio goal for your business and focus your marketing efforts on achieving this goal. This will be far less stressful on you and make your digital marketing efforts that much more justifiable.
Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action (Content Marketing Institute).
Content can mean:
Social media posts
Flyers and other print material
Content in any of the above formats can provide value to an audience. And if it is both relevant and consistent enough, it will drive profitable action from your audience.
Content Marketing Actually Offers Something Your Customers Want
Traditional marketing is becoming far less effective while content marketing is on the rise. Why?
Because content marketing provides what traditional marketing doesn’t: value and relevance.
When you understand how the buying cycle works, you can start to see where content marketing succeeds and traditional marketing falls short:
Awareness: The customer becomes aware there is a solution to a need they may have
Research: Upon becoming aware of a solution, the customer will educate themselves on offerings of solution
Consideration: After deciding they have obtained enough information about the solution, the customer will compare and evaluate the tangible solution offered by different vendors
Purchase: Once the customer has selected a vendor to fulfill their need, they will move forward with the transaction
Traditional marketing is good for the last two steps— offering an option, a sales pitch, and a call to action for how to buy the product or service.
Traditional marketing is also known as push marketing which is all about pushing the ad message out in front of anybody.
Push Marketing vs. Pull Marketing
In push marketing, there’s no room for the first two steps of the buying cycle.
But with content marketing, the first two steps are the most important. The aim is to raise awareness and then educate an audience on a solution they may not have previously considered.
By tapping into the first two steps of the buying cycle, content marketing does a great service to consumers by offering them honest, valuable, and relevant information. There are no strings attached. There is no luring and no shady sales tactics in content marketing. It is honest and upfront.
This is why this type of marketing is otherwise known as pull marketing. Because it is designed to attract customers through search engine optimization, which allows the consumer to find brands through relevant searches.
The consumer is pulling marketing to themselves that they find relevant and of value.
When the first two steps of the buying cycle are accomplished by you, the marketer, you have established ethos with the consumer. With that trust, you can establish customer loyalty far more effectively than any form of traditional marketing can.
So How Do You Get Started?
First, you need a plan. Like with any marketing, it’s not wise to just throw money at something and trust that it will work simply because someone told you it would.
Ask yourself these questions:
What am I trying to achieve with content marketing?
What media make the most sense for my target audience?
Which social platforms do my target audience spend the most time on?
What kind of content schedule can I commit to?
What kind of content should I create?
When you have answers to these questions, you have the skeleton of a marketing plan in place, which is all you really need. You shouldn’t wait and dither around until the cows come home. Having some content out there is better than having none.
So then, it comes down to execution.
You have a few options when it comes to executing your content marketing.
Do it yourself
Assign the role to someone in-house
Hire a professional content marketer to do it for you
Pros & Cons of DIY
Saves you money
You have full control of your brand voice
You have full control over your content distribution
Huge time commitment
Takes a lot of energy away from your business
You have to stay up to date on the best content marketing practice like SEO and the best times to post
Pros & Cons of Doing it In-House
Might save you money
Takes the job off your plate so you can focus on building your business
Might be more reliable than doing it yourself
Takes away some control of your brand voice
Your in-house staff person may or may not be a good writer, and they may or may not have the aforementioned skills required to be a good content marketer
Pros & Cons of Hiring a Professional
You get high-quality professional work
You get someone who’s highly considerate of your brand voice and your target audience
You work with someone who understands the context of a larger content strategy with your goals in mind
You relinquish a lot of control of your brand voice
A good writer might not quite fit your budget if you’re not fully invested in content marketing
Some freelancers will charge you per hour, some will charge you per word,
but many professionals with marketing experience will charge per project
Search engines, like Google, use search algorithms to rank page results that come up when you put in a question or keyword. We try to optimize our content to appeal to or influence these algorithms with SEO techniques. SEO stands for Search Engine Optimization.
SEO is simply the act of attempting to improve search engine rankings by showing relativity and their authority. Higher ranking can mean more web traffic, and more web traffic means a better shot at creating conversions.
Relativity is what Google deems what you would most likely find relevant as results to a given search term. Authority has to do with the number and quality of links from other pages. It’s kind of like an Internet recommendation—the sites with more and higher quality links have more trust and credibility than ones that have fewer links.
However, relativity and authority are not the only factors Google’s algorithm cares about. The developers at Google are always working to update the algorithm so Google becomes an even better tool to us. Since everyone started using smartphones, Google decided a couple of years ago to add “mobile-friendliness” into their algorithm.
That means sites will be ranked lower on Google if their site doesn’t have a readable and easily usable layout on a smaller screen.
So, how do you optimize your rankings on Google?
By creating content that uses words and phrases people use when searching for products and services related to your industry
By having your content linked and shared
In simple terms, you’re trying to establish relevance and authority within your industry on the search engine.
When you create content that really offers something useful to the market of interest, you’re doing a great service to your target market. They’re getting good advice from you—for FREE! People love getting valuable information for free.
To make this valuable and free information more accessible, we do research to find out which keywords and key phrases are most optimal to be used in your content so that people who are interested will have an easier time finding it. Hence, more traffic!
You might be thinking “well, hey I know what words and phrases my target market is using. I’ll just load my content up with these words!” Not a good idea. This is called keyword stuffing, and Google will penalize your site in the search rankings if too many of the same words or phrases end up on the page together, or too close to each other.
Google isn’t stupid. The algorithm helps it read your content so it can rank it for user experience. Ultimately, search engine ranking all comes down to user experience.
Keywords are just one on-page factor that contributes to SEO. Other things to consider include:
Slug (this is the part of the URL that comes after the site name.)
Alt tags (tags on images)
Create Authority by Creating Value
When you get more traffic, more people will want to share the valuable information you have to offer. Google will take note of this and say “Hey, this site must have something of value to people, we better put it up higher in the rankings so it’s easier to find!”
And just like that, you’ll have more authority on Google. But you can’t just be shared or linked to by any old website. You could have 10 really poor quality websites linking to your content and that wouldn’t mean as much to Google as one really high-quality website linking to your content.
In fact, if you do have poor quality websites linking to your content, Google might actually penalize you! Why you might ask? Because years ago before Google ranked sites on quality, everyone was trying to get as many links to their website as they could to manipulate search results.
Google caught on to this and put a stop to it. Now you can’t have any old spammy site linking to you. You have to have sites with good authority linking to you. Just like with people, in the search engine ranking world, you are only as good as the company you keep.
This is called backlinking. In addition to backlinking, other off-site ranking factors can include:
Paid search results
(Yes, your paid ads will affect your organic rankings!)
Don’t get on Google’s naughty list, do SEO the right way. (Also known as white hat SEO.) Create valuable and useful content with researched keywords and phrases, strong links, and thoroughly optimized on-page elements—content so good that people have to share!
At this point, you get it: content is integral to your marketing efforts. You probably understand that it builds a foundation on which you can build your business because it gives you credibility and authority.
But to what ends are you creating this content?
At one point or another you’re going to hit a wall with content creation and wonder what this is all for. If you don’t know the answer to why you’re creating content, your passion and thoughts and ideas are going to dry up and fade away.
The reason behind your content creation should lie much deeper than to simply check off a box on a list of things to market your business well.
Your content is an extension of yourself— the written and spoken pieces of yourself that will stand out amongst the noise of all the other content out there.
So what do you want said?
If your voice isn’t heard, it doesn’t exist
It’s harsh but it’s true. There are plenty of voices out there and most of them are just adding noise. We can all agree that to at least be recognized, our voices need to be heard.
The culture, the value, the methodologies, and the things that go on behind the scenes in business are the things that really matter. If these things only exist inside your head, that’s fine and dandy, but if nobody knows about it, it doesn’t exist.
So you have to create content for the sake of being heard, for being seen, and for adding something of value to this world. Documentation is not a checkbox, it’s a means to creating something bigger than yourself.
That being said, if that “something bigger than yourself” isn’t seen or heard, it cannot actually be bigger than yourself.
Video is the best way to communicate your voice
The best way to get your voice out there and heard is through video. Period.
You may think this whole video marketing thing only applies to people who are extroverted and outgoing, but that’s not true.
There’s personality inside of everybody. You don’t have to be an off-the-wall, energetic person just to justify doing video. It’s okay to be yourself on video everyday.
Every single platform out there is tailoring to video. So if you’re going to create content that resonates, then you have to be on the cusp of what’s actually happening. Communication is never going away and it is always evolving.
This means your brand will forever have to learn how to communicate effectively. And in this modern day, that means being on video.
Consistency is the means to an end
Consistency is a marketing strategy. Just doing it once or twice isn’t going to work.
And it’s not just about staying consistent, it’s about retaining attention. Sure, your consistent videos may draw new attention, but are they retaining that attention?
That consistency is merely a strategy for building something bigger. There’s no guarantee you will retain attention just because you show up regularly.
You have to create that reason for people to show up.
Give your audience a reason to keep coming back
You have to strategize how you’ll retain attention. Don’t be that brand that fades out over time.
If you look at what’s going on inside your content strategy right now, is it driving people that show up multiple times a week? And if there are people who do show up multiple times a week, how many more can you get to do the same?
Your strategy for retaining attention is simple: develop authentic relationships with people using your content.
Give yourself a reason to keep creating content
If you want to be an ever-flowing source for content, you have to know why you’re creating it in the first place.
So is your content good enough to cut through the noise?
At the end of the day, you’re not just creating content to knock out your agenda or your client’s agenda. Where’s the greater meaning in that? We’re in business to tell our stories because these stories are worth being told.
So what are you really doing? If you’re just here to own a business, that’s all your content will communicate. Document what you want remembered.
Following through with your content
Are you inspired to create your content? Maybe so. Will you be just as inspired a week from now? A month? A year? Maybe not.
When you get all wrapped up in your to do list and your emotions, you exhaust yourself. You lose sight of what really matters.
So ask yourself: why are you creating content? Are you doing it because that’s what you’re “supposed” to do? Or are you creating it because you truly want to resonate with your audience?
Think about it. It’s not something you’re going to figure out after one day. It’s a continual process you work on everyday.
And as you figure out what you’re leaving behind, continue to document. Don’t just document the good stuff, document the bad stuff too. The best content is formed from storytelling.
So keep on documenting for the sake of something greater, and you will produce amazing content.
Overwhelmed by social media? Struggling to keep up with an online presence? At times, we all struggle to keep up. It’s a time investment. That’s why it’s helpful to have tools that make the task of managing your social media a little easier.
Evernote is an app and web extension that enables you to clip web pages and images, organize notes, and find text in images. It also has a messaging feature so that you can discuss and share your notes with your team. Evernote is almost like an Internet notebook.
WeTransfer is a web-based file sharing service. It’s as simple as entering the recipient’s email address and the files you are sending. WeTransfer allows up to 2GB to be sent for free. It comes in super handy for quickly sharing content to schedule on social media. 2GB is a lot of data to be able to send quickly for free!
Buffer is a useful tool for scheduling and publishing posts across multiple social platforms. It also features analytics and allows for multiple users to collaborate at once. You can schedule posts for Facebook, LinkedIn, Twitter, Pinterest, and Instagram. If you use multiple social accounts, scheduling posts can be done just once by clicking on the desired social channels.
The easiest way to make quick graphics is Canva. Even if you aren’t much of a graphic designer, it’s easy to create beautiful branded graphics. Canva has many easy-to-use features and you can even create graphics with sizing for all and lets you create graphics with sizing for all the different social platforms.
Grammarly is a web extension and app that edits. It empowers you to edit everything you type – from work documents to your emails to your social media posts. This is the easiest way for you to improve your communication. No more excuses for grammar mistakes!
Don’t stress about your social media! Take advantage of the free tools available to you and look around to see what else is out there. You might be surprised by what you can do for free!
Local Women Owned Small Business Entrepreneur Graduates from VISION St. Charles Leadership Program
Laura DeVries, founder and principal of CommCore Marketing, LLC and 2017 recipient of the Women’s Business Enterprise National Council’s Women Owned Small Business certification, graduates from the VISION St. Charles County Leadership Program.
The VISION St. Charles County Leadership Program’s mission is to educate community and business leaders by providing experiences that will increase awareness, develop leadership skills and motivate participants to be actively engaged in St. Charles County. 2018 marks the 20th anniversary of the program.
DeVries was selected as one of 30 applicants to participate in the 9-month program. “The program changed my perspective on everything,” states DeVries following her April 26, 2018 graduation ceremony. “As an independent company, I didn’t know what was happening in my own back yard. The VISION program changed that by putting me in touch with a phenomenal network of people, events, and settings I otherwise never would have encountered.”
An element of the VISION program is to create a class project. DeVries’ group developed the Protégé Professional Mentorship Program whose purpose is to enhance the leadership qualities of St. Charles County’s emerging workforce. Its primary function is to match mentees (protégés) with mentors (luminaries) to help teach, develop, and grow future leaders.
“Through the leadership program, I’ve become a better business owner and more involved in the community. It’s been an emotional, life-altering experience for me.”
For more information, contact Laura DeVries, CommCore Marketing, LLC at firstname.lastname@example.org and 314.308.0799. For more information on the Protégé Professional Mentorship Program or to participate as a protégé or a luminary, visit www.visionprotege.org
There’s no doubt the work landscape has changed with the rise of the internet. Unprecedented connectivity has allowed us to break free of the 9 to 5 work schedule and commuting to an office space. It has also yielded a growing workforce of “alternative workers.”
Alternative work is characterized as unsteady or temporary— such as work as an independent contractor or through a temporary help agency (Quartz, 2016). Businesses everywhere are hiring more freelancers as opposed to full-time workers. Why?
Saves You Money
When you’re only in need of help for specific projects, why hire somebody to work 8 hours a day, 5 days a week? A full-time employee with salary and benefits can be expensive. Whether a freelancer charges you by the hour or a flat monthly retainer fee, a freelancer is far less of a cost than a full-timer.
Freelancers don’t need to adhere to a 9 to 5 work schedule, so they have more flexible work hours. That means you have someone to take care of work beyond your business hours such as engaging on social media, responding to emails and messages, and making website changes and tweaks.
When you hire a freelancer, you’re hiring someone who specializes in a field or fields and has spent time honing their craft. You don’t need to invest your time and resources into training this worker like you would with a new full-time employee— or teaching yourself the skills you need to do it yourself.
Here are some great jobs to outsource to freelancers:
Sometimes it’s helpful to just get a pair of third-party expert eyes on your projects who are willing to bring their fresh perspective to the table. Freelancers who have been working independently for awhile tend to have a variety of experience and can therefore offer something unique to your business.
Plus, because freelancers make a living off of repeat work, you can be assured that a good freelancer will communicate well, have good customer service, and strive to give you their best work. Freelancers have to continuously prove their worth in order to maintain their job because they’re not permanently on your payroll. Don’t you want an employee that’s held more accountable to the quality of the work they promise to deliver?
Because freelancers are not technically employees, they don’t have the same rights and legal obligations that salaried employees do. If you find that a particular freelancer just isn’t a good fit, they are easy to replace. There are no shortage of freelancers out there and you can shop around to find one that you can form a strong working relationship with.
If you need some extra help with some projects in your business, you should strongly consider hiring a freelancer. It’s a low-risk, low-commitment option to get a job done by a specialist with experience.
By now you know that social media for your business is a must but, if you have any experience with it at all, you’re probably aware of how time consuming it can be. Managing your social sites can be even more cumbersome than managing your website.
Luckily, there’s no shortage of tools out there to help you manage your social strategy. Here are nine to get you started:
What It Does: Evernote is both a web extension available on most browsers and an app. It allows you to clip webpages and images, find text in images, and keep all your notes organized. It also has a messaging feature so that you can discuss and share your notes with others.
The plus and premium versions offer features like saving important emails and annotating pdf files. You can essentially build your own web database with this software and compile a rich resource of content to use on social media. Who Else is Using It: 200 million users
What It Does: It’s a content marketer’s dream. Feedly aggregates content from web browsers and mobile devices and compiles it into useful news feeds for the user to customize and share. You can monitor news by getting keyword alerts from Google, and it even connects with various softwares like Evernote, Slack, and Trello to optimize business usage.
Who Else is Using It: MIT, Zendesk, Foundry Group, and 12 million other users
What It Does: This is a social media management software that you definitely need to know about. MeetEdgar uses and reuses your best content to optimize post views. Edgar offers a categorized library with types of content. You can then schedule the type of content to post at the right time on the right social channel and Edgar will take over from there, week after week. Then Edgar stores the content for later use so he can share it after he runs out of material thereby optimizing post views.
Who Else is Using It: Neil Patel, DigitalMarketer, CopyHackers, Canva, ProBlogger, Foundr, and thousands of other users
What It Does: Like MeetEdgar, Sprout Social is a social media management software with features including a unified Smart Inbox, social CRM tools, advanced scheduling tools, social media monitoring, sophisticated analytics, and team collaboration tools.
Who Else is Using It: UPS, Ticketmaster, Stanford University, Bentley, Hyatt, Evernote, Grubhub, and 17,000 other users
What It Does: WeTransfer is a web-based file sharing service. It’s a really simple platform that only requires your recipient’s email address(es), your email address, and the files you are sending. You can send files as big as 2GB for free.
This is a great tool for quickly sharing files to schedule for social posts. Who Else is Using It: Enough users to send 10 billion transfers in 2016
What it Does: This is the go-to tool for scheduling Instagram posts. What stinks about scheduling Instagram posts is that because Instagram doesn’t share their API, auto-posting is not an option. With Iconosquare, however, you can schedule posts and get notifications when it’s time to post. Plus, the analytics are some of the best and most in-depth out there for the platform.Who Else is Using It: FourSquare, KemperSports, Krupp Group Public Relations
What It Does: CoSchedule is a social media management tool, but it’s also a very powerful collaborative calendar. You can organize all of your social media posts, content, events, and tasks in one place. Plus, the ReQueue feature finds optimal posting times and fills in the gaps in your social calendar with your best performing posts.Who Else is Using It: Convince & Convert, Borshoff, Foundation Recovery Systems, Florida Realtors
What It Does: Buffer is a handy tool for scheduling and publishing posts across multiple social platforms. It also features analytics and allows for multiple users to collaborate at once.Who Else is Using It: Fortune Magazine, Business Insider, About.com, Seattle Times, the Denver Broncos
What It Does: If you want to make quick and easy graphics but you’re not much of a graphic designer, this is the perfect tool for you. Canva is loaded with easy-to-use features and lets you create graphics with sizing for all the different social platforms.
Who Else is Using It: Over 10 million users
No matter what tools you decide to use to help manage your social media, make sure you take advantage of the many free tools out there. This is only the tip of the iceberg when it comes to helpful software!
In the age of SEO and social media marketing, one type of marketing still reigns supreme in terms of online conversions: email marketing. But email is so widely used by businesses that unless you know how to write a stellar email, your emails are likely to get lost in the overloaded inboxes of your prospects.
There’s nothing worse than managing to convince someone to give you their email address, carefully drafting a sales email and sending it only for you to check the stats and see a low open rate.
So here are 10 tips on how to avoid getting your email overlooked and make sales instead:
1. Use a sender name that’s familiar
Prior to even starting on the subject line, it’s important to consider what name will appear in a recipient’s inbox when they receive an email from you.
Because people are so wary of spam, even if you write an amazing subject line with amazing content, if your sender name comes up as a company name or your job title you won’t see a very good open rate. Instead, you want to use a sender name that’s more personable like your first name. If you feel your first name isn’t enough you can put your first name “from _____ company.” That way people get an idea of the email’s contents but it’s not like getting an email from a complete stranger.
2. Keep the subject lines short
Your subject line is one of the most important parts of the email. Think of it as the headline of your email— the few words that will convince a recipient whether or not to read the body of the email. With many people using email on their mobile devices these days, you need to consider that a long subject line will likely be cut off.
Reserve the longer sentences for the body of your email and focus on getting the main point across in the subject line. Try to limit it to no more than 70 characters.
3. Keep the subject line concise
Because your recipients are already flooded with emails everyday, your subject line needs to get right to the point of the email. You do want to entice the recipient, but if you’re too vague, they’ll likely skip right over your email.
For example, “We’ve got an offer for you!” sounds interesting but it is also vague. Think about how many other email marketers have offers for their recipients… it’s every single one of them!
What is the offer? Think specifically about how this email will benefit the recipient.
A better subject line than the example above would be “Seize the chance to win tickets to the #1 summer festival.” In this example, the topic of the email is clear and to the point. There’s no guessing games, and it’s still enticing to open.
4. Use personal language
Just like how you want to be personable in the sender field, you also want to make the rest of the email personal. Don’t talk about your subscribers list or use language referring to a group of people. Speak as if you’re having a one-on-one conversation.
Emails that include the first name of the recipient in the subject line have higher clickthrough rates than emails that don’t (The Science of Email Marketing, 2014).
This is just one way you can make the email more personal and stand out in the inbox. You can also personalize your emails by referring to specific locations either in the subject line or in the body of the email. For example, sending location-specific offers or deals.
No matter what you decide to do with the subject line, always use “you” or “your” in the body so it still sounds like you’re addressing the recipient directly.
5. Use action-oriented verbs
Your email marketing is essentially a series that should lead your recipient through a sales funnel to a call-to-action that eventually encourages them to buy. That’s why it’s best to use verbs that encourage the recipient to take action.
Subject lines that start with action verbs are more enticing because they instill excitement and engage the recipient in the present moment.
An example of a less actionable subject line might be: The circus comes to town
An improved, actionable subject line is: See the Greatest Show on Earth this weekend only
The second example uses “see” to give the reader an instant sense of what they can do, as opposed to the first example which sounds more like an objective news report.
Using actionable verbs throughout the body of the email is also more appealing as they maintain a vibe that encourages the recipient to take action.
6. Create a sense of urgency for more clicks
Phrases like “today only,” “right now,” “available until 5 p.m.,” or “1 day left” build a sense of urgency. It puts a deadline on the actionable verbs.
Subject lines that create a sense of urgency and exclusivity can give a 22% higher open rate (HubSpot, 2016).
Timing these urgent emails are great for clicks too. For example, sending an email on a Friday afternoon with a subject line “Where to get the best happy hour deals this evening” is very relevant to a recipient in that moment and is far more likely to be opened.
Don’t hold back with the language of urgency in the body as well. Reminding the recipient that they have limited time to take advantage of your offer will encourage more clicks.
7. A/B test your subject lines
Different subject lines will work for different businesses. That’s why it’s best to experiment a bit with which subject lines your email list is most receptive to.
A/B testing is a sure fire way to track with certainty which of your subject lines work best for your specific audience.
Figure out what your audience likes— do they like subject lines that include their name or just addresses them as “you”? Perhaps they prefer a line structured as a question. Continue to test your audience and tweak the subject lines until you find the ones that give you the best open rate.
8. Nurture your prospects before you sell
If a recipient gives you access to their inbox, you need to be considerate of that. It’s not an invitation for you to flood their inbox with sales copy. That will put you on the fast track to the junk mail folder.
You need to nurture your prospects until they’re ready to buy. Give your recipients a reason to trust you, become a source of information. If you’re friendly and helpful, your prospects are far more likely to become buyers. If you’re designing an email automation campaign, write three nurturing emails to send first, then two calls-to-action.
9. Make calls-to-action clear and direct
When you’re asking your recipients to take action, you only have a couple chances before they find it annoying you keep asking them to do something. It’s important to be very clear about what you’re wanting prospects to do.
Make it so easy for the recipient of the email to follow up that even the most technologically-challenged people could take action. Remind your readers why it’s in their best interest to buy and tell them directly what you want them to do next.
10. Insert multiple links in the body for calls-to-action
It makes it even easier for people to take you up on your call-to-action if you place multiple links to the same page within the body of the email. This will make it even more unmissable for your reader and super clear about the action they should take.
Don’t fall victim to the boring and forgettable email promotions. If you’re putting effort into email marketing, make sure that they’re personal, concise, and clear about the action you want them to take after you’ve established credibility with your recipients. With these tips, you will be sure to see more conversions out of the inbox!
In just the past year, we’ve seen some big changes to the popular social media channels that we know and love. Facebook came out with Facebook live, and more recently, Facebook stories. Twitter recently launched a live video feature, Instagram came out with live video and IG stories, and Snapchat came out with lens filters, stickers, and memories. Are you starting to notice a pattern here? It’s all about the visuals.
And for good reason, too. Humans are visual creatures. We’re incredibly better at remembering pictures than we are at remembering text. This is partially because reading is so inefficient for us. Our brain sees words as a lot of tiny pictures, and it takes time for our brain to read those words and then process them into images we can understand.
But when we see images, we process them so much faster. In fact, according to a study by Brain Rules, when people hear information, they’re likely to remember only 10% of that information three days later. But if a relevant image is paired with that same information, people retained 65% of the information three days later. So the phrase “a picture is worth a thousand words” is really not some kitschy, cliche phrase— it’s the truth.The fact is that we simply process images faster and more efficiently than we do text.
Source: Mammoth Infographics
So if you haven’t started using visuals in your marketing strategy yet, it’s time to evolve with the times. Last year, 37% of marketers said visual marketing was the most important form of content for their business, second only to blogging at 38% (Social Media Examiner, 2016). The hard truth is that if you aren’t using visuals in your marketing, you’re losing.
So here are some different visuals you can incorporate into your strategy, and how to best use them:
When writing a piece for your blog or some other form of content, splitting up the body of text with some relevant images is a good way to keep people engaged with what you’ve written. In fact, articles with images get 94% more views than those without, according to marketer Jeff Bullas. Keep in mind that people’s attention spans are shorter than ever and text-heavy content is more difficult to get through.
Images are also important to use on your social channels. Studies show that Facebook posts with images see 2.3 times more engagement than those without images (BuzzSumo, 2015) and tweets with images receive 150% more retweets than tweets without images (Buffer, 2016). Regardless of the social platforms you use, make sure you’re including relevant images on any posts you make.
You can get creative with your images too. These don’t just have to be your classic photo taken by an iPhone (although those work just fine). They can be memes, which are just images paired with humorous captions and widely embraced by Millennials. And it’s easy with tools like Meme Generator.
Or they can even be screenshots. Often, screenshots are a good way of visually explaining how something works— be that your product or service, how to sign up for something, etc. It also builds trust between you and the viewer. It makes them feel like they’re sitting right there with you looking at your computer screen and the internal workings of your business. You can even draw on screenshots and point out specific things in the image. Awesome Screenshot is a handy tool for this.
For the sake of not infringing on copyrights, but also to add your own branded touch, it’s best to use your own original images. There are tools out there like Canva which allow you to easily create unique and engaging images for free. You can also use good quality photos for free from photo-sharing sites like Flickr. But if you do use someone else’s image, be sure to credit them with the rights to the image.
Videos are steadily on the rise for the most effective form of marketing. By the year 2020, video marketing will make up 79% of global internet traffic (Tubular Insights, 2017). Videos are altogether more engaging, entertaining, and captivating to viewers.
And there are plenty of different types of videos you can create to amplify your brand voice and add extra value to your marketing:
Tutorial videos – 4x as many consumers would prefer to watch a video about a product than read about it (Animoto, 2015)
Animated voiceover videos
Whatever you choose to do, make sure your videos make sense with what you’re doing as a brand. A Moz study shows that posts with videos receive nearly 300% more inbound links. Just like with images, include videos in both your content marketing and social media marketing strategies.
More than 60% of marketers and small business owners said they plan to increase investment in video marketing in 2017 (Animoto, 2016). Make sure that you are one of those marketers.
As I mentioned in the beginning, all of the most popular social platforms seem to be updating to integrate the live video feature. You might ask: “Why live video and not just traditional pre-recorded video?” Well, live video is far more interactive. You get to engage with the person speaking in the video, right there in the moment. This is an incredible opportunity for marketers in every industry.
Facebook users spend three times more watching live videos than they do watching traditional videos (Animoto, 2016), and the equivalent of 110 years of live video is watched on Periscope, the Twitter-owned live video streaming app, every single day (Periscope, 2016).
Not only is live video more interactive, but it shows a sort of rawness and transparency that traditional video doesn’t. It makes the broadcaster seem considerably more human and accessible. And that, for viewers, makes brands much easier to connect with.
Infographics are an awesome tool for visually depicting complex statistics and data in a digestible and compelling way. Designing a good infographic does take a bit of skill, as the layout and design is crucial in making the content understandable to the viewer. But by combining the right colors, shapes, and fonts with the most important, accurate, and contextually relevant information, you can turn the most boring statistic into something exciting.
Bloggers in particular are a big fan of infographics. The best infographics are shared and circulated around the internet at a high rate, which means a lot of publicity for the brand that produces that infographic and heightened credibility for you.
You absolutely must include visuals in your marketing. Visual content hits the human brain faster and harder than any other form of content out there, leaving a greater residual impact on your brand. If you can create quality visual content that engages people and you promote it consistently, your brand is guaranteed to grow. Whether it’s images, videos, or infographics, start integrating more visual content in your content and social media marketing. It’s not a suggestion— it’s a must!
Last year, we shared tips on “How to Improve your Facebook Marketing.” We offered eight tips to really get your business moving on Facebook. Let’s review, shall we?
• Make a Facebook Business Page. Essential for your branding on social media and comes with great built-in analytics to measure the success of your Facebook marketing.
• Post 5 to 10 times weekly. A great frequency for keeping your audience engaged without wearing out your welcome on their newsfeeds.
• Include photos and links in your post. Visuals are more tempting to click-on, and links make good teasers.
• Keep most lines of text short. Shorter lines of text are more digestible than longer lines of text.
• Have a goal for every post. Each post you create should have intent. Text posts, link posts, and photo and video posts each yield different types of engagement.
• Have calls-to-action and contests. Motivate your audience to engage with your business, and simultaneously generate leads.
• Use Facebook data wisely. Keep your eyes on your Facebook Insights— often!
• Always continue to experiment. Social media is living and breathing. It changes quickly, just like people. Don’t be afraid to get creative and try something new!
Now that we’ve reviewed the tips from Part 1, are you ready for more?
Let’s talk about ways to further optimize your marketing on Facebook…
1. Provide unique and valuable content
This may seem obvious, but there are so many brands on Facebook using stale or recycled content that simply doesn’t appeal to their audience. You may feel pressured to just keep getting content out there so that your page doesn’t look inactive. But remember, that quality will always beat quantity.
Always keep your audience in mind when you create content. What will interest them? What will add value to their lives? What does your business offer that others don’t? If you can create real value for your audience, you not only establish yourself as an expert but you’re halfway through the sales process.
2. Use Audience Insights
Studying your Facebook Insights regularly is essential when it comes to finding which posts your audience best respond to. The Insights also provide valuable information about who your audience is. This helps you target your content and create formats that work best for the people who are already engaging.
Maybe your audience likes photo posts and doesn’t like text posts. That is data-led understanding of how to best engage your audience. Pay attention to the feedback you are getting on your page. This should serve as a measure for constantly optimizing your content.
3. Boost Posts
Facebook offers a really easy way to put your posts in front of a more targeted audience, and can show up higher in that audience’s feeds. This can increase reach by 50% or more.
But it’s also important to know which posts are boost-worthy because there is a small cost to boosting. Posts that promote a product or service offered by your business are obviously a good idea to boost. But also, posts that direct people to your website or promote a limited time campaign your business is running.
4. Email Acquisition from Newsfeeds
Many Facebook marketers will have call-to-actions all over their Facebook pages.
Contests and calls-to-action are great as custom tabs on your Facebook page, but it’s likely that many great leads out there aren’t ever going to see these tabs because they aren’t visiting your page. That’s why meeting the users where they spend the most time on Facebook— their newsfeeds —is optimal.
A program called ActionSprout allows you to reach Facebook users by offering a button to encourage direct action right on their newsfeed. Users can click a “Sign,” “Support,” or “Demand” button on your post and they will be redirected to a page to complete the action.
This is a fantastic piece of software to integrate into your Facebook marketing efforts because it so easily supplies calls-to-action!
So these are just a few tips to keep you going. But always keep in mind that Facebook, like all social media, is an ever-changing medium. Our social media marketing efforts should always be intended to direct users away from the source and to our website or blog. The purpose of social media marketing, when it all comes down to it, is to generate leads.
Keep experimenting on Facebook to see what works for you. You will never know what works best until you try! But until then, we’ll be here to offer a helping hand with your social media marketing success.
You may remember last year when we published “How to Improve your Twitter Marketing (Part 1).” After a year of advancement in social media marketing, we’re back again with another five tips for you to best market your business on Twitter.
Experiment with Twitter ads. Similar to Facebook ads, Twitter can promote tweets with your goals, specific audiences, and budget in mind. You can select the goal of driving more traffic to your website, increasing followers, increasing tweet engagements, or increasing brand awareness. These ads can be targeted as broadly as geographical location to as specific as audience behaviors.
There is much to be tinkered with in establishing your audience. Much of social media advertising is really trial and error to find what best works for the people you are trying to reach. So get experimenting, and when your ad campaign is over, be sure to review the results so you can improve for next time!
Make lead generation cards. Did you know Twitter could do this? Twitter has a service to set up a lead card that allows you to capture email addresses and the corresponding Twitter account with a simple click from Twitter users. These are great to use in accordance with specials and deals, and will systematically increase your leads.
Don’t be afraid to share content multiple times. On different social media platforms such as Facebook, this is more often than not a “no-no.” But Twitter is different — the timeline on Twitter is a live streaming feed that does not necessarily boost things you will most likely be interested in. Not everyone is on Twitter at the same time, and most will not seek out your profile if they’ve missed a tweet of yours. So tweeting the same content multiple times will drive more engagement than if you tweet it just once. You can also use it as an opportunity to experiment with different text or images when you’re sharing for a second, third, or more times.
Check Twitter chats. This is a great feature of Twitter because the people using it are actively interacting. There are a wealth of different topics within Twitter chats and those topics related to your industry are likely to contain good business opportunities like generating leads, building relationships, and establishing yourself in the industry.
Plan ahead, create a schedule. It’s best to plan at least two to three weeks ahead in the Twitter world, particularly surrounding holidays and special events. It can also get difficult to constantly stay on top of Twitter from day to day. Planning ahead will free your time up to follow live trends and focus on generating leads.
We hope these tips were helpful! Remember, you always want your Twitter to be used as a vehicle to direct audiences to your original website or email content. Bare this in mind when you set your goals and strategize.
In “How to Improve Your LinkedIn Marketing Part 1,” we offered five tips for making the most out of LinkedIn. Let’s quickly review those tips:
● Connect with everyone: The more connections, the more opportunities
● Add your company profile: Establish your actual business on LinkedIn, not just on your personal profile
● Publish an article once a month: Establish yourself as an industry expert, build rapport and stay relevant
● Endorse others: Support others professionally because the more you give, the more you get in return
● Join targeted groups: Join niche networks within LinkedIn to spread your message faster and make more efficient connections
So now that the “Part 1” tips are fresh in your mind, let’s move onto to some more tips that will get you to make the most out of your LinkedIn…
1. Perfect the Summary Section of Your Own Profile: This section tends to be overlooked. If you know that many people prefer to go to LinkedIn rather than your website, you will understand how important it is to be pitching your best within the LinkedIn summary. You only get 2,000 characters in this section so it’s important to speak directly and persuasively to your audience. It’s recommended to speak in first person, use complete sentences, and at the end of the summary section include your contact information. Sure, it’s available to them elsewhere on your profile, but why not make it even easier for them to contact you?
2. Beef Up Your Company Profile: Add a photo! The default icon is boring and discouraging for viewers. Add lots of links — to your blog, to your website, to your social media accounts. Don’t be that company that’s only known on LinkedIn. Get the branded URL. During editing, you can change the URL from a combination of numbers and letters to something more on-brand and easy for people to remember.
3. Answer Questions, Ask Questions: A really useful and underused feature of LinkedIn is the Question & Answer. Similarly to publishing articles, answering questions thoughtfully establishes your expertise and increases your visibility. Users are drawn to those who are able to provide the best answers within online communities. There’s even a rating system on LinkedIn like on other online forums to highlight the best answers. Make a point to sit down and answer some industry-related questions once a week.
Inversely, it’s also beneficial to ask good questions on LinkedIn. This will not only yield good answers, but good connections.
4. Make Use of the Introduction Feature: Did you know that your 1st-degree connections on LinkedIn can introduce you to their 1st-degree connections? This is a great tool for seeking prospects for sales. By requesting an introduction from one of your connections, that person can set up a message introducing the two of you. And voila! — a prospect connected!
5. Make Use of the Recommendation Feature: Did you know that you can write recommendations for your connections and also request recommendations? By going to a connection’s page, clicking the “Send a Message” drop-down menu, and selecting “Recommendation,” you can write a nice message about that connection that will appear on their page. We highly recommend this recommend feature because they set connections significantly apart from their competition, and writing the connections builds rapport between you and that connection.
Not to mention, it motivates connections to write recommendations for you as well. You gotta give some to get some! But don’t be shy in requesting a recommendation from someone if you know their words would look attractive on your page.
Make the most of your LinkedIn! As we said in Part 1, you want to limit yourself to three social media sites to really focus your marketing efforts. LinkedIn should definitely be one of the three. Your efforts on LinkedIn will drive meaningful connections and yield prospects that would take you much longer to get offline or through any other social media site. For more information about features on LinkedIn, check out the LinkedIn help page: https://www.linkedin.com/help/linkedin
It’s no secret nowadays that successful brands make the most of social media marketing– especially on Facebook.
You see advertisements every time you log on, whether they be sponsored ads or ads that pop up on the sidebar. Facebook makes sure you see them because it makes all its revenue off of selling your information to businesses.
Maybe you have even previously created a Facebook ad for your business. But if Facebook ads aren’t created with the right goal in mind, they won’t be helpful to you in bringing quality potential customers.
There’s considerably more that you can do on Facebook to maximize your marketing efforts. Here are a few tips:
Make Your Website a Priority
When creating an ad, many businesses will place focus on the metrics Facebook offers – Likes, Reach, Engagement – in order to measure the ad’s success. This isn’t wrong, but these metrics can be meaningless unless you’re driving quality traffic.What is quality traffic?
Quality traffic is people who have a legitimate interest in your brand. These are the people who will answer your call to action and yield legitimate leads to sales. This is an audience that actually cares about you.Anyone can see a post, like it, or comment and share it. But unless your content inspires people to go a step further and make it to your website, your Facebook metrics won’t mean very much to your salespeople.But how do you actually build a quality audience? That brings us to the next tip.
Create Original and Helpful Content
Sure, sharing funny memes, videos, and photos that regularly circulate Facebook can get you more attention. But unless your brand offers content that’s original, relevant, and useful, there’s no motivation for your audience to have a genuine interest in you as a brand.
Creating original content will provide a value to your brand for your audience. Most of this content should have little to do with your product. Depending on your industry, you will want to create content generally based around it. For example, if you are a real estate agent, you could create content answering questions like…
a. What are some common real estate misconceptions?
b. What is a buyer’s agent?
c. What are some tips for first time buyers?
With this type of content, you will be able to start creating a quality audience base that ultimately ends up at your website.
Share, Promote, Build!
Once you’ve created your content, you have to share it and get back to focusing on your Facebook metrics. At first you won’t get very much engagement. This is because most people aren’t interested in your content – but the people who are will be the people who click, and those are the people you really care about!
Promote this content – this is what you want to spend your ad dollars on. The more value you have to offer, the higher the quality of your audience will become.
Building a quality base that will respond to your calls to action is key in Facebook marketing.
So don’t just make your Facebook marketing about what happens on Facebook – create original content that drives people back to your website. Create actual value that will attract a quality fan base. Once you have a quality fan base, your opportunities will expand.
Surely by now, you’re familiar with the advertisements that pop up on your Facebook Newsfeed. They can appear on the right hand side or within the actual feed while you’re scrolling. Some of these ads can seem targeted specifically, sometimes too specifically, for you. If you’ve experienced this before, you have experienced the magic of Facebook ads.
More and more businesses are moving away from traditional advertising channels to advertising on Facebook. But why? Because it works! Facebook ads are able to target audiences that no other medium can – not even Google!
Yes, it’s true, not even the almighty Google has the targeting power that Facebook has.
The truth of the matter is that with Google, you can only advertise to the people who search for keywords related to your product. That’s a pretty limited audience and there are a limited number of keywords that you can use for any product. Then, when you take into account that your competitors will also bid on these limited keywords, Google Adwords can get pretty pricey.
Do you really want to be pouring money into a bidding war on an already limited audience? Maybe not.
Here’s where Facebook is different than Google: It doesn’t matter what your users are searching, all that matters is who your customers are. Rather than targeting web users with keywords, you’re targeting real people with jobs, interests, and personalities.
The Custom Audiences feature on Facebook allows you to target or retarget a very specific niche of users. This laser-focused type of advertising has proven so successful that even B2B companies are finding Facebook ads useful.
It’s fairly simple to create your own Facebook ad. You can go to Settings in your Facebook account and then ‘Facebook Ads Manager.’ First, it will ask you what your objective is. Do you want to promote your Page? Send people to your website? Increase conversions on your website? Raise attendance at your event? Reach people near your business? There are 12 different objectives you can choose from.
Once you’ve selected an objective, it will prompt you to name your ad campaign and fill in some basic information. Then you can start defining your audience. After selecting the basic demographics of your audience — locations, age range, gender, and
languages spoken — you’ll move onto the detailed targeting where you can select specific demographics, interests, or behaviors or your audience. This is where you can get creative! You might be surprised how specific you can get, and just how much of an audience each of these specifications has.
For example, if you wanted to target an audience that buys eco-friendly and environmentally-conscious products, you could do so by entering the drop down menu and selecting Behaviors > Purchase behavior > Buyer Profile > Green Living. This specification on its own yields a Facebook target audience of over 33 million people. Not, bad huh? You can also add Connections, or people who have a specific kind of connection to your Page, app, or event.
Once you have specified your audience, a little meter on the right hand side will tell you whether your audience is broad or narrow, and about how many potential users your ad will reach. All that’s left to do is to select ad placement (it’s recommended to set this on “automatic”) and set your budget and schedule. You can set a daily or lifetime budget, and you can make your ad run continuously or have a start or end date.
Once you’ve done all that, you create the Facebook ad, place the order, and you’re good to go! Facebook makes tracking your ad’s success easy, allowing you to customize the notifications you receive. So give it a try and watch your conversions grow! If this seems daunting or you simply don’t have the time, contact us and we can help connect your business to the rest of the world using Facebook Ads.
It’s important now more than ever to visualize your company as a virtual space rather than just a physical space. The world of online modern marketing may seem daunting to some – especially those who have grown comfortable with the good old-fashioned paper and telephone methods of marketing. Fortunately, we have some tips to help immerse your business in the digital world!
1. Set up a presentable and practical website
A business’s website is like a virtual shop window. When people search for services and products online, much like in person, they search for something that will allow them to have the easiest and most pleasant experience possible. Thus it’s important to have an organized, good-looking website.
It should be easy to navigate and provide potential customers with all the information they need to know. Quickly, a potential customer will move on to another business if they find it too difficult to find the information they are seeking.
Don’t have any idea how to build a website? Do not fret. There are many businesses you can hire to design your website and to customize it to your needs.
2. Sell products and services directly online
While an organized and informative website is key, customers still may be too discouraged to proceed with using your business if they cannot order the products or services they want directly from your website. While you may think that asking a potential customer to view your website and then pick up the phone to call you is not a big deal, it’s actually still more effort than is necessary for your potential customer.
If you have provided enough information for the potential customer to understand your products or services and they have an idea of what they want, why not just eliminate the extra step of using the phone? Ordering online is far more convenient when you know what you want. It also requires less time from the business because they don’t have to spend so much time on the phone with customers!
3. Engage customers via social media
Part of what makes the internet so amazing is that you can connect with so many people in such a revolutionary way. So why not take advantage of this resource of connectivity? Building a network can be a great way to build your customer base.
If you are mostly involved with business-to-business sales, then LinkedIn is the place to be. This is a social network of professionals and allows you to keep in close touch with clients and associates.
If you are doing more B2C, then Facebook is a great starting point. Facebook is helpful for reaching out to potential customers – especially with the use of Facebook Ads.
Engaging people on any social media platform is key to building relationships and creating an image. If someone “Likes” your Facebook page, you can “Like” their page. Showing any sort of presence on social media at all also alerts Google that you are an active business and you will be rewarded in the Google algorithim by appearing closer to the top of relevant searches.
4. Tap into mobile efficiency and loyalty
With more than two-thirds of all Americans owning a smart phone, it’s a good idea to get on board with the mobile trend. Many businesses are now creating their own apps in order to build a customer base. Not only do these apps make it easier for customers to order products and services, but it also creates brand loyalty. If your customers have put in the effort to download your app—that is a notable level of loyalty! This also creates value for your business because you can more easily track these customers who have downloaded your app.
5. Create more valuable customer data
In this new age, tracking consumer behavior has never been so easy. When you have an online presence with a website with orderable products and services, active social media pages, and mobile accessibility – you are able to access a wealth of data on marketing and sales. This information is crucial to growing your sales. With an online presence you can determine who is buying your products, where these customers are located, how they found you, what time they ordered your product, what platform they ordered your product on, and so many other interesting and helpful information. How convenient that websites and social media have their own built in trackers for you to collect this data?! And you can always further make use of this tool by submitting customer surveys.
Growing your knowledge of the online world is important to understanding how to improve your marketing. We hope these tips were helpful!
Mmm, cookies. Delicious, right? But I’m not talking about the kind the Girl Scouts sell. I mean the Internet kind. But what are Internet cookies? We hear them referred to often, especially when browsing.
An internet cookie is actually just a tracking device that stores information. When you visit a website, a small text file with an unique ID tag is saved to your computer and the website saves its own copy. This file can store various information — like which pages you visited on a site or how long you spent on a certain page. When you revisit the site, it can recognize you by matching up your ID tag in the database.
As long as a computer user’s cookies are enabled (there’s an option to turn them off), and the computer user fills out a form when they visit your site, a cookie will be created. Cookies are only created when a visitor fills out a form on the site — not if they just visit the site. Many people opt to disable their cookies so that sites cannot track them.
Now that you know what a cookie is, you can begin to understand why they are an enormous asset to businesses. They are able to pull useful marketing data in an unprecedented fashion.
First of all, they can tell you how a visitor found you — a digital “How did you hear about us?” Survey that’s completely automatic. As any good marketer knows, lead tracking is imperative in effectively growing your business. So a cookie will tell you how a visitor arrived to your site — whether it was organic, a paid search, or a referral from another website. Once you know how your visitors find you, you can find more of them.
Cookies can also tell you how many pages, and what pages, a visitor has viewed. This is important because by observing visitor patterns, you can determine who’s a serious lead. The more pages a customer visits, the hotter of a lead they are. Even better if the customer visits the site numerous times, which a cookie can also track.
Perhaps one of the best uses of cookies is that they can notify you when a visitor is on your site. How cool is that? They can let you know a potential customer is thinking of you right then! You can use this information to reach out to the person, since your business is already on your mind in that very moment.
There are many analytic tools you can use to track cookies: Google Analytics, Hubspot, Facebook Insights, Twitalyzer, ClickTale, Compete. No matter the analytic tool you decide to use, you should definitely take advantage of what cookies have to offer! When used to their fullest extent, they can work wonders for your business on the web.
We all struggle from time to time with keeping an audience engaged, particularly when it comes to the Internet. There is such a vast amount of content on the Internet that you really have to produce something uniquely enticing in order to cut through the clutter. This can be very challenging. And because your relevance depends on regular activity on your social media sites, it’s even more imperative that you learn how to consistently create quality content. Here are some tips:
Create Original Content
One of the best ways to distinguish yourself in your industry is by creating something original. This means offering a new and fresh perspective and not dishing up the same ideas that have already been written.
Originality is not only important in terms of branding but also Google searches. The Google algorithm will lower the ranking for pages with content that’s simply copied. So be creative!
Pull Them in with a Good Headline
Journalism 101 will teach you that the headline is more important than the content itself. According to Copyblogger, 80% of people will read your headline but only 20% will actually go on to read your content!
On the Internet where there is endless content to access, you only have a few seconds to pull a reader in as they are scrolling down an endless stack of content. People will only read something that sparks their interest. So you have to make that headline a grabber! Phrases that make the content sound like need-to-know information are best.
Ask yourself: What sort of title would make you want to read a piece?
Cut out the fluff
No one really wants to read the extra embellishments that add body to a story– especially when there is already so much out there to capture their attention. People want to get right into the good stuff that drew them in the first place. So cut to the chase, keep it brief and to the point.
Keep it Accurate, Keep it Credible
Nothing ruins a blog faster than discovering inaccuracies. So when you cite facts, be sure to include credible sources. Consider where you’re getting your information and, after you determine it’s a credible source, you can include the link directly in your writing. This not only provides an opportunity to boost your authority on the subject matter but it also helps Google figure out how to better categorize your content in searches.
Make Your Readers Think
After reading your headline and deciding to read your content, the reader will decide within the first few sentences whether or not they want to continue reading. You must explain in your introduction why they should care and what the reader should expect to read in your piece. Be up front and be creative.
Telling stories is a great way to tie your content together and keep your readers engaged. If a reader finishes your piece with new thoughts or questions in mind, you have done a fantastic job.
Make it Practical
While reading an article by an expert is an engaging act in itself, it’s difficult to take advice unless you understand how to use it. After you have introduced an idea, be sure to provide examples so that the reader has a better idea of how they can apply your advice. After all, your goal in writing is to help others accomplish something.
Deliver Answers… and Quickly!
The reason someone clicks on your article is generally not to just hear your musings. You’ve sold them with your headline and now they want to know what else you’re selling. Don’t beat around the bush or they will be gone in the click of a button. Be direct. Provide answers. Give your reader a reason to believe you know what you’re talking about.
Add Imagery and Videos
Supplementing text with a visual is an excellent way to better illustrate your point. Plus, many people are more stimulated by visuals. The social media app Instagram surpassed 50 million users in one year (the fastest growing media platform in history) due to its unique nature of an all-visual type of social media. People are simply drawn to photos and videos. So why not use that to your advantage?
Ask Your Readers
Sometimes the best way to find out what will interest your readers is just to ask them. Getting their feedback will not only help you generate ideas but you will also build rapport with your readers giving them the impression that you are easily accessible and helpful.
Examine Your Stats
The great thing about social media is that most platforms come with built-in metrics that help you gain insight into your viewership. Looking at page views, clicks, comments and shares can help you reflect on what your readers enjoyed the most and the least. By looking at your landing page and outgoing traffic, you can see what kind of topics and searches people used to get to and from your page. All of this information can help to define your future content.
Remember, a lot of content writing is about trial and error. It is important to try many different things and see what works and what doesn’t — and when and why. The more regularly you post, the more you will learn.
Twitter is a great marketing tool when used with the right techniques. Some struggle to understand the benefits of Twitter, saying 140 character isn’t enough to get your message across. But the truth is there are 304 million monthly active Twitter users and you can directly interact with your marketing audience on this platform. For those of you who aren’t so keen on the Twitter lingo, use this for reference:
@handle – the @ symbol followed by a Twitter handle is used when mentioning or “Tweeting at” somebody.
DM – short for direct message. This allows you to send a private message to a person you’re following.
Following/Follower – someone who subscribes to receive your updates.
Hashtags – the # symbol followed by a word or phrase which organizes your updates for Twitter search engines.
Retweet – abbreviated RT, is the equivalent of sharing. You’re tweeting a Tweet already posted by another user.
Tweet – the updates you post to Twitter in 140 characters or less.
Now with these terms in mind, here are some tips to help up your Tweeting game:
Follow and regularly interact with your industry experts and influencers. Just as you do in face-to-face networking, you want to build relationships with those important names in your industry. When you follow these people and businesses on Twitter, you are establishing your brand. Interacting with them on Twitter by Retweeting, mentioning, “favoriting” Tweets, or sending them a direct message builds important relationships. Better yet, you’re helping them and they’re more inclined to help you.
Tweet regularly. Staying relevant and at the top of mind as a business on Twitter means maintaining an active and breathing profile. Tweeting just once a week or once a month isn’t going to cut it. This platform moves so quickly that what is trending changes from day to day. So in order for you to not only be remembered but grow your following, make it a habit to Tweet daily. Not only do you want to Tweet daily, but you also want to Retweet and Favorite tweets so that you’re getting noticed and being a part of the relevant activity.
Use images and videos. Visuals increase clicks on Twitter. Including images and videos also makes your Twitter more interesting and people will more likely keep you in mind, and get you more Retweets and favorites.
Offer special deals and discounts to your Twitter followers. Promoting offers such as “the next 25 followers to retweet this will receive a 25% off coupon” will get your Twitter abuzz. This sort of strategy can be used in tandem with other social media sites, having those sites direct more traffic to your Twitter page.
Track your mentions and respond when appropriate. Twitter is a great way to bring customer service to the forefront of marketing. When people mention your business on Twitter, be sure that you’re keeping tabs on what’s being said about you. If someone mentions you with a compliment, you can thank them and engage with them further. If someone mentions with a complaint, you can address their complaint and see if you can resolve their issue. If people see that you handle customers on Twitter well, they’re more likely to keep up with you.
These are just a few suggestions to improve your marketing on Twitter. As your following grows, these tactics will continue to facilitate good marketing techniques. Remember that while a good Twitter presence is important, you ultimately want your Twitter to direct people to original content on your website. Posting teasers and links to entice people to read your content is the means to the ends of increasing your SEO (Search Engine Optimization) ratings.
Laura DeVries, the director of communication and marketing for a St. Louis office, had an opportunity. During her 19 years of marketing experience, she recognized that small businesses and entrepreneurs needed marketing help in order to focus their attention on what they did best.
On the verge of transferring to another company, Laura instead decided to start her own business, CommCore Marketing.
Even though the timing was right and the opportunity was ideal, she had a problem. “My biggest obstacle was myself. I feared taking the plunge and failing,” she says.
Her scary moments built up fast when she became responsible for all aspects of her business. “Too many things were coming all at once and I struggled most with the technical side of running a business.”
Not willing to quit, Laura sought advice from small business owners she knew and respected. She asked questions. She asked for referrals and introductions. “Everyone was friendly, helpful and happy to offer guidance.” Laura advises anyone in a similar situation to reach out to their professional network.
Whenever doubts and fears roll in—what if the phone doesn’t ring?—Laura reaches out to her contacts again. “Take a step back and realize it’s going to fix itself, but you must be patient,” Laura says, while admitting patience can be tough some days. “Making it happen also requires setting realistic goals and being accountable to yourself.”
Working strange hours in order to spend time with the family is a great satisfaction. It’s rewarding to be in charge of her life, her business and her success.
Laura knew she was making a positive impact when she overheard one client tell a potential client that she now sleeps better through Laura’s help.
“Knowing that I’ve made that much difference for someone makes it all worthwhile.”
Ready to Get Something Started?
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Post provided by Kris Edens, a copywriting and blogging resource for small business. She resides in Festus and enjoys networking, writing and the entrepreneurial community.
There is no doubt about it: We are a high tech society. With the avalanche of technological innovations in the past 20 years, we now prioritize connectivity through instant access and mobility. We have gone from simply marveling at dial up internet on our desktop computers to grumbling and groaning with impatience when the 4G on our smart phone is taking too long to load a web page.
With 60 percent of online browsing now done on mobile devices, to remain relevant, businesses must adapt with this mobile marketing trend. This means not only having an interactive website, but a mobile-friendly website. As of April 2015, Google has changed its algorithm to prioritize websites that are better to view on mobile devices– with larger text, links that are easy to click, and “responsive design” that changes their look depending on the size of the screen.
Websites that aren’t so mobile-friendly are penalized in the rankings, and are therefore pushed down in the list of Google searches. This means businesses both large and small must become more mobile friendly to be successful!
Here are the top five tips for marketing to the mobile audience…
As mentioned above, unless you want to be deemed less relevant by Google, it’s time to make your web content more mobile friendly. You need to create ads that are compatible with all screen sizes and screen resolutions.
Create Quality Content
Similar to creating content that uniquely positions yourself online, you want to create content that immediately attracts users. With a smaller screen, you need precise, on target material that is compelling enough for the reader to remain interested in what you’re offering. Keep in mind that mobile users have a shorter attention span and will move very quickly on to another page unless what they’re reading is actually interesting.
Use a headliner that’s inviting to the reader and gives them an immediate idea of your business and products or services. Mobile users are wary of ads and therefore will lose interest unless you are both to-the-point and compelling.
Because it is so easy to interact with more users using mobile social media, it’s not a bad idea to let down some of your rigid professional vibe and get personal with your audience. Creating a Facebook page for your business, showcasing your products and/or services, inviting users to review, and asking for feedback will build trust between you and your users.
As any good businessperson would do, you will want to answer customer enquiries in a timely manner and treat them with respect. This will build good relationships between you and your audience and will reflect well very quickly on your business.
Stay in Touch
Maintaining the good relationship between you and your market means staying in touch with your mobile customers. Otherwise, your customers may forget about you and move on to something else.
A powerful tool for mobile marketing is SMS (Short Message Service Marketing) – you can send your users interesting offers preceded by a personal greeting. With the opportunity for these users to opt in to these offers, you can be sure that they are actually interested in what your business has to offer. Additionally, creating a community forum where these users can interact with you and each other builds even more opportunity for you to do business.
Reward Your Regulars!
When you’ve established an interactive community of customers, you can reward their engagement by providing special offers from time to time. Examples of this include offers to customers who “like,” share, or tweet information about you on your various social media platforms. Not only does it make users feel special, but it keeps their eyes peeled for more offers in the future.
Get engaged with your mobile market today! For assistance in getting started or continuing mobile marketing efforts, you can contact Laura today!
In this time of technology and online social chatter, it’s important to get your name out there. But more often than not we find ourselves so busy and wrapped up in our work for clients that we forget about our own marketing efforts. So what do you do if you don’t want your business lost in the endless sea of media clutter but don’t have the time or resources to do it in-house? In many cases, it’s better to hire a freelancer to assist you with your marketing needs…
No full time marketing staff person?
If you don’t have staff dedicated specifically to marketing, this is an instance to consider an independent contractor. Depending on the size of your business and your budget, an independent contractor can accomplish the work you need done without having a set number of hours that you’re obligated to pay them for. This can be easier on your budget when you’re not sure exactly what you want or need in terms of marketing. Marketing consultants are available to help you, and are flexible.
Don’t have time for marketing yourself?
When you simply don’t have the time or the energy to spend thinking about marketing strategies and projects, having a freelancer with marketing experience can relieve much of your business-related stress. A flexible marketing consultant can be a lot of help to growing your business, freeing up your time to focus on what you do best.
Why should you hire out?
Great candidates for independent contract hires are experienced contractors. Those with many years of experience understand multiple industries and can quickly apply their knowledge to your specific business needs. Seasoned marketers have the know-how to accomplish what you need to grow, with efficiency and gusto!
So when hiring a freelance marketing consultant, you will want to start with two or three marketing initiatives to make their work realistic and achievable. If you’re struggling to come up with a couple initiatives for your freelancer, you can always consult them for ideas. Remember that these are generally creative people who want to help you grow your business!
What is a value statement? A value statement is a declaration of a business’s top priorities and beliefs. These are used not only to remind employees of what a business’s goals are, but to connect with targeted consumers.
Your value statement, like your brand, will set you apart from other businesses. When it comes down to it, what do you really want to accomplish with your business? What do you really want to engage in your potential customers to make them identify with you? Remember, your business isn’t just about what you want, it’s also about what your customers want.
With so much media clutter out there, it’s important to be unique. If you look and sound like everyone else, then you are just going to blend into the clutter — and that’s not what great brands do. How can you set yourself apart? Think about it from a consumer’s point of view. If you were a consumer looking for the services your kind of business offers, what would you want that business to look and feel like in order for you to trust it? What kind of priorities would you want that business to have to earn your business?
Answering these questions will not only help you determine what your values are, but they will help you determine your target market as well. People don’t want just a service or product — a service or product is the bare minimum. People want a service or product that they can relate to and makes them feel something. A value statement brings in those feelings that help people connect a service or product to their business needs. So decide what it is you value, and what you think it is that your customers value, and create a statement that cultivates those feelings.
When we’re busy running our businesses, we hardly think we have the time to build relationships with other businesspeople. But the truth is that your success really is dependent not only who you know but who knows you. The connections we build with others are ultimately what drives our ever-changing realm of opportunity.
Networking is about making connections that lead to enduring and mutually beneficial relationships. There are many networking groups and resources out there established for the sole purpose of cultivating these connections. Whether it be your local chamber chapter, a prestigious international networking group such as BNI, or just a virtual network like LinkedIn, there are many chances to begin reaching out to other businesspeople.
When we build these relationships with other businesspeople, we’re giving these other people a unique position in their minds. We become more than just “that guy who runs the carpeting and floors business”; we become “Brian, that guy who runs the carpeting and floor business with the wife and three kids and heck of a golf record.” When you’re associated with more than just a business in someone’s mind, when more of your personality is remembered by others, then your business begins to stand out. We rise and remain at the top of mind.
Networking also makes doing business much more friendly. When you know and like the person you’re doing business with, you’re much more happy to do it. People do business with those they like and trust. The more people who know not just your business, but you, the more your referrals you will get. You want to be on people’s minds — that’s where REAL advertising takes place.
So make sure you get out there and communicate with businesspeople in your communities. And if you personally don’t have the time to get out there and network, send someone to do it for you. Get someone out there who will be a good face for your business. The more relationships you build, the more opportunities for success you will have.
As a graphic designer and marketing professional, I often work with new clients that already have an existing logo. To move forward using that logo, I ask them to send me their original logo artwork so I can start working on their content. Then comes the nagging question: “What file format should it be?” Despite answering this question time and again, I too frequently end up recreating the logo for my client because they didn’t receive the original artwork from their previous designer. This causes a big headache for the graphic designers. So, in order to save yourself time and money, here is an explanation of why .ai and .eps are the best formats in which to have your logo created:
What is an .Ai file?
AI stands for Adobe Illustrator. It is a vector-artwork based design program that makes it easy to work with original logo artwork. If you don’t have Illustrator installed on your computer and you’re on a Windows system, you can preview the artwork by changing the file extension from .ai to .pdf and open with Acrobat Reader. If you’re on a Mac, you can preview .ai files in the Preview application. Illustrator files are favorable for company logos because the program makes it easier to modify and manipulate the file.
What is an .Eps file?
EPS stands for Encapsulated PostScript. This is another common format that makes working with original logo artwork easy. I also find it easy to work with .eps files in Illustrator.
Why .Ai or .Eps and not .Jpeg files?
JPEG files are based on raster graphics. This means that the file is made up from a grid of squares called pixels. Once JPEG files are saved as a certain size, they can’t be manipulated without looking fuzzy– this is where the term “pixelated” comes from. AI and EPS files are based on vector graphics. Vector graphics are the opposite of raster graphics as they are based on points and curves that scale precisely. With these graphics, your logo can be manipulated without ever looking fuzzy. JPEGs are great for photographs, but not logos!
Why not .Png or .Gif?
PNGs and GIFs are great for logos when being used on the web. But when it comes to printing logos, PNG and GIF will still make the logo look pixelated unless the PNG file is very large. So in this case, it’s still better to work with AI and EPS files.
Some Other Tips
Ask your designer to include with your company logo all fonts and all high resolution images. There are different versions of Illustrator and different licensing for fonts that may not translate between systems. The safest bet is to include this information so anyone can open and edit the file.
I hope these tips are useful when it comes to working with your designer to make an easily accessible and versatile company logo!